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Control room adviser - dee06090

Dundee
Dundee City Council
Posted: 14 July
Offer description

Job Description

Based in the Social Care Response Service, West District Office, 3 Sinclair Street, you will work part time, 30 hours per week. If you have any queries regarding this vacancy, please contact Lisa Bowring on 01382 307521 or email lisa.bowring@dundeecity.gov.uk


Requirements

You will have an SVQ 2 in Customer Care or higher and a Professional Development Award in Tele-healthcare or the ability to achieve this award.


Responsibilities

You will assist in providing a 24-hour response service for vulnerable older people, people with physical disabilities, mental illness, or learning disabilities, supported by an alarm call system. You will provide a mobile service to Sheltered Housing tenants when full-time Wardens are off duty.


The Individual

You should have knowledge of social work values, community care principles, and experience assisting members of the public in stressful situations. Good computer skills, communication skills, and the ability to work independently or as part of a team are essential. You should possess good assessment skills, be sensitive, patient, and understanding, with a professional and caring approach. Flexibility to work shifts including evenings, weekends, and nights, and a willingness to undertake further training are required. This position involves Regulated Work with Children and/or Protected Adults under the PVG Scheme, and candidates will need to join or update their PVG Scheme prior to employment.

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