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Do you take pride in delivering excellent customer service?
Do you get satisfaction from a role that involves multi-tasking and finding solutions?
Do you enjoy organising and facilitating social events?
McCarthy Stone is looking for a Relief House Manager to join the team to cover ad hoc shifts around Hertfordshire and Essex.
Hours: Flexible hours to be agreed with Operations Manager
Hourly rate: £13.37 per hour
Mileage will be paid.
Benefits: Group personal pension, life assurance, medical screening, full induction and training, excellent career progression, and the opportunity to work in beautiful surroundings.
About the Role of a Casual House Manager
We are seeking a customer-centric House Manager to exemplify the high-quality customer standards we are renowned for. The role encompasses front of house management, facilities, event coordination, and customer service.
Some duties of the Casual House Manager include:
* Helping Homeowners settle into their new homes.
* Providing a professional front of house service and welcoming all visitors in a friendly manner.
* Being available to all Homeowners to offer help, support, and advice as necessary.
* Promoting good communication between Homeowners, their families, and our partners and suppliers.
* Managing the development’s gardens and grounds effectively to provide a safe, secure, and pleasant environment for Homeowners.
* Dealing with emergency situations professionally as they arise.
* Facilitating social interaction and helping Homeowners enjoy retirement living to the fullest.
The successful candidate will have the following key competencies:
* Excellent communication skills with a positive “can do” attitude.
* Extensive experience in a professional customer service role.
* A professional approach with high standards of quality.
* Reliability and flexibility to handle out-of-hours calls and emergencies.
* Ability to thrive in a busy, varied role where every day is different.
* Resilience and effective problem-solving skills.
* An awareness of basic Health and Safety is advantageous.
* A good level of computer literacy, including Microsoft Word and Outlook.
* Previous or current work-based first aid qualifications are a plus.
As part of McCarthy & Stone Management Service, a successful and expanding national company, you will receive all the support needed to meet your career goals.
Could this role be the perfect job for you?
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