Division / Department - Police and Crime Commissioner
Grade - Grade 8
Status - Part Time
Contract Type - Fixed Term Contract
Salary Grade Range - £27,747 - £29,649
Working Hours - 18.5 Hours per Week
Shift Allowance - No
Politically Restricted - No
Location - See Advert
The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.
The Role & Key Responsibilities
From your first day with us you will be part of a policing family making a real difference.
It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe.
In this role you will be liaising with visitors regarding their visit to the Old Police Cells Museum from beginning to end. This which will include correspondence with visitors, ensuring museum tours are staffed and organised, and liaising with schools regarding educational visits as well as associated billing.
The VEC will ensure visitors receive an excellent welcome, both via email and during their visit, so they have an inspiring, memorable and safe visit. The VEC will promote the museum as a visitor destination, ensuring a range of information and services are offered.
This post will primarily be based at the Brighton Town Hall, but the post holder will be required to work from home/remotely on occasion and in Lewes, at the office of the PCC when required.
Responsibilities
* You will play a key role in the running of the Old Police Cells Museum as Sussex Police's heritage site
* Your work will be crucial in ensuring visitors, from individuals to schools feel valued and enjoy their experience with us
* You will be the front of house for the museum, understanding that your interactions shape the museum's reputation to the public
* You will play a key role in museum decisions, such as guiding times and volunteer support, as well as curatorial and collections decisions
* You will facilitate income generation through admissions as well as maintaining an excellent customer service environment
* Help manage the day to day running of the museum, alongside the Museum Director
* Be an ambassador for the museum to the wider public, schools and policing community, via correspondence, social media and guiding when applicable
Please note this is a 2 year fixed term position (with potential to become permanent). Post holder will be required to work Saturdays.
Skills & Experience
* Have experience of day to day running of a customer focused operation, including key holding, income reconciliation, health and safety etc.
* A proven track record of providing outstanding customer service and ensuring a strong visitor customer experience is delivered by the team.
* Experience in tour guiding and/or public speaking at a heritage / historical site / educational setting.
* Experience of supervising a team of volunteers
* Have excellent communication skills. The ability to converse at ease with customers and provide advice in accurate spoken and written English
* Have good IT skills and experience of using MS Word, email, spreadsheets and web-based systems
* Can use your own initiative and problem solve.
* Flexible, adaptable and a team player to meet the needs of the museum.
Why Work With Us?
Policing is an exciting 24/7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part time working. We encourage agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public. This may include flexi-time and home working.
We take pride in looking after our people and offer a variety of benefits;
* career progression
* contributory pension scheme (LGPS)
* generous annual leave allowance
* discounts for everyday spend
* on-site gyms and a range of sports clubs
* generous and supportive parental leave
* financial and mental wellbeing guidance and support
* discounted contributory healthcare scheme
We are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.
We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement.
We are committed to being an anti-racist police service. We promise to challenge injustice, ensure fairness and to uphold anti-racist principles in both our organisation and our communities. For more information, you can read our full anti-racism statement here .
We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.
Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider addingnoreply@surreysussexpolice.as.recruitmail.comto your address/contact list to ensure you receive all communications.
This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.
Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;
* vacancies in collaborated units are available to all officers and staff across both Forces
* vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally
* if the vacancy is advertised externally and an officer or member of staff from the other Force is successful it will result in a transfer of employment
Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.
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