Permanent Medical Secretary Needed - Office Based in Crawley
Are you a Medical Secretary looking for a rewarding role in Sussex Area? We have an exciting opportunity with great pay and flexibility!
* Job Title: Medical Secretary
* Location: Crawley
* Duration: 3 - 6 months ongoing
* Schedule: Mon - Fri, 9 - 5
* Start Date: June/July 2025
* Rate of Pay: 24,000 - 27,000 per anum depending on experience
* Contact: Faieq - 0203 307 8747 / fbashar@hg-mh.com
Key Responsibilities:
Patient Coordination & Communication
* Serve as the first point of contact for patient queries by phone, email or video call.
* Manage new patient referrals and complete registrations, ensuring accurate data entry.
* Coordinate appointment scheduling for multiple clinicians.
* Communicate clearly and empathetically with patients, carers, and external professionals.
Administrative & Secretarial Support
* Provide full secretarial support to psychiatrists, psychologists, and other team members.
* Accurately transcribe and format clinical correspondence and medical reports (including audio typing).
* Maintain up-to-date and confidential electronic medical records.
* Process and manage incoming and outgoing correspondence with external bodies (e.g. GPs, insurers).
Business & Practice Operations
* Issue and manage invoices, liaise with patients and insurers regarding billing queries.
* Track and follow up on all new enquiries, aiming to improve conversion rates to active bookings.
* Maintain accurate logs and reports for enquiry tracking and performance improvement.
* Support day-to-day office management.
* Collaborate with the wider administrative team to ensure smooth operation of the practice.
Compliance & Confidentiality
* Ensure strict adherence to GDPR and confidentiality standards at all times.
* Participate in mandatory CQC training courses as required by the practice.
* A current DBS check is mandatory for this role (or willingness to obtain one).
* Handle sensitive patient information with professionalism and discretion.
Requirements:
Essential
* Previous experience as a medical secretary or administrative support in a healthcare setting.
* Excellent written and verbal communication skills.
* Strong organisational skills and high attention to detail.
* Comfortable with multitasking and working under pressure.
* Proficiency with Microsoft Office and practice management systems.
* Friendly, empathetic, and patient-focused approach.
Desirable
* Experience in a mental health setting.
* Audio typing skills and experience transcribing clinical dictation.
* Familiarity with private medical insurance and invoicing systems.
* Knowledge of or experience working within CQC -regulated environments.
This opportunity won't last long! Contact Faieq today at 0203 307 8747 or email fbashar@hg-mh.com or click below to apply now.
Why Choose Hunter Gatherer Mental Health?
Hunter Gatherer Mental Health, incorporating HG Nursing and HG Doctors, is a leading UK recruitment agency for Mental Health Professionals, specialising in locum and permanent roles across the NHS and private sector. We help RMNs, CPNs, Social Workers, Psychologists, and Talking Therapists find high-quality jobs that match their skills and career goals.
With exclusive roles and a 4.8-star Google rating, we provide a trusted, hassle-free recruitment experience. We're also ranked among the Top 10 UK Best Small Companies to W
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