Overview
An exciting opportunity has arisen at Anchor Group Services for an experienced Dual Service Operative (Security & Cleaning) to join our established team based at Longton Exchange Shopping Centre, Stoke-on-Trent (ST3 2JA).
You must have a valid SIA Licence as a minimum. You will be part of a forward-thinking team that delivers a high level of customer service, assisting with site cleaning and security and the overall running of the centre.
Duties
* Protecting the client’s property, people and/or assets by providing security services in direct accordance with the site’s published Assignment Instructions (AI’s) and site-specific procedures
* Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
* Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents
* Completing reports by recording observations, information, occurrences, and surveillance activities
* Maintaining the organisation's stability and reputation by complying with legal requirements
* Responding to cleaning needs such as litter picking and reactive cleaning of spillages, mopping and upkeep of the centre
* Contributing to team effort by accomplishing related results as needed
* Acting as a first line support to customers and visitors to site, providing a professional and friendly service
* Understanding the needs of our customer, responding to customer queries and requests and taking appropriate action
* Maintaining professional conduct at all times
Requirements
* Full 5-year employment checkable history
* Valid frontline SIA licence DS or SG
* Customer service experience and confidence to handle conflict in a correct manner
* Flexible to meet the job requirements
* Excellent communication skills both written and verbal
* Smart appearance and well-groomed
* Reliable and punctual
* High level of enthusiasm and passion
* Ability to work in a fast-moving environment
Benefits
* Access to a range of nationally recognised courses to help further your career via the Anchor Academy
* Access to SIA and First Aid training at discounted rates, with financial support available
* Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
* Stream - access to pay as you earn it
* Cycle to Work Scheme Available
* Full uniform provided
* Free Employee Assistance Programme 24/7 including access to counselling
* Hospital Saturday Fund
* Reward and Recognition awards
What’s Next?
If you would like to be considered for this position, APPLY NOW and we will be in touch.
Other company roles may refer to this position as Dual Service Operative, Security & Cleaning Operative, Security Operative, Patrol Officer, Shopping Centre Security Officer, Security Enforcement Officer, Customer Security Officer.
Within commuting distance of: Newcastle-under-Lyme, Stafford, Crewe, Derby, Cheadle, Leek
Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran status, disability or genetic information or any other reason prohibited by law in employment.
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