An established organisation in Bournemouth is seeking a proactive and technically skilled Senior IT Support Engineer to join their IT Services department.
The role is primarily customer-facing, providing high-quality support to the organisation. The successful candidate will work as part of a collaborative IT team, handling 1st and 2nd line support and contributing to day-to-day IT operations.
Responsibilities:
* Provide 1st and 2nd line support across hardware, software, and network systems
* Monitor, prioritise, and resolve support tickets, escalating complex issues as needed
* Perform routine IT operations and maintenance to ensure system stability and security
* Maintain accurate technical documentation and knowledge base articles
* Support device deployments and end-users in a 1:1 environment
* Contribute to project tasks and assist with infrastructure improvements
* Ensure cybersecurity and safeguarding standards are maintained
Key Skills & Experience:
* Strong experience in Office 365, Windows Server, Azure, and core infrastructure (AD, DHCP, DNS)
* Knowledge of ITIL-based service management processes
* Experience with device management (JAMF, MDM, Intune) and Apple technologies
* Excellent problem-solving, organisational, and communication skills
* Ability to work independently and collaboratively within a team
* Awareness of cybersecurity best practices, MFA, and phishing prevention
* Familiarity with network troubleshooting (LAN, Wi-Fi, VLANs) and cloud services