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Service Desk Analyst (Previous Relevant Experience is Required), Northampton
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Client:
Telent
Location:
Northampton, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
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Job Views:
5
Posted:
12.05.2025
Expiry Date:
26.06.2025
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Job Description:
Service Desk Analyst
Location: Camberley, GU15 3YL (Office based role)
Working pattern: 4 days on / 4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am)
Job type: Full time, Permanent
Ref: 1405
Competitive starting salary – Uncapped overtime options – 20% salary uplift for shift work - At the desk training - 26 days annual leave – Ongoing career development
Telent is seeking a Service Desk Analyst (Customer Service Helpdesk Agent) to join our Customer IT Service Centre in Camberley. The role involves supporting our managed service contracts, providing excellent customer service, and working in a 4 days on / 4 days off shift pattern. This office-based role offers training and career progression opportunities.
The successful candidate will act as the first point of contact for incidents and requests, log and manage tickets, coordinate with engineers, and ensure high customer satisfaction. Experience in customer service or related fields is valued; technical support experience is not mandatory as training will be provided. Proficiency in Microsoft Office is required.
Benefits include a competitive salary, pension scheme, family policies, health support, and discounts. Telent is a leading technology company supporting critical digital infrastructure across the UK, with a focus on inclusivity, responsibility, collaboration, and customer focus.
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