Could you inspire hope for people who are struggling with their mental health? Second Step is a leading mental health charity in the Southwest offering housing, support and hope to people with mental health and support needs. Our vision is that we believe in a world where everyone affected by mental health problems can create a positive future. We promote mental health and wellbeing by supporting people and communities to build brighter futures. We are recruiting a Service Administrator to join our Access Community Mental Health Team in Bath (BaNES) to support relationships within a multi-disciplinary team, providing administration support to the Access Team, working closely with the Locality Manager. As part of the Mental Health and Wellbeing Partnership in Bath and Northeast Somerset, Swindon and Wiltshire (BSW), Second Step delivers community mental health support in collaboration with Alabaré, Missing Link and Nilaari. Together, we’re transforming mental health services by focusing on trauma-informed, person-centered, and culturally inclusive approaches. About the role We are committed to working with a recovery-based approach and supporting people to meet their individual needs. Why not join our team to support our clients on their recovery journey. The post holder will be expected to work without direct supervision and manage their own workload. The post holder will be key in maintaining diaries and arranging meetings, taking formal minutes and keeping appropriate records on the most up to date templates. To work with partners and colleagues to ensure that a trauma informed, and culturally inclusive service is provided, supporting all communities in the locality, particularly those experiencing the greatest inequalities. Full details of this exciting opportunity can be found in the role profile. About you You will: Need to meet deadlines, collate data and maintain standards relating to administrative processes. They will need to be able to work within a team effectively and share work where appropriate Be able to work to high standards and will be required to take personal details from people and upload onto the electronic client record system (Rio/Inform) Build and maintain good working relationships with a broad range of internal and external stakeholders to develop partner engagement and understanding of the service have proven knowledge of support needs of people with mental health needs Ensure governance and confidentiality guidelines and requirements are fully adhered to, processing all communications appropriately within guidelines What we offer to be part of a friendly team, with direct support from a Line Manager in-depth induction to Second Step and all the relevant training and support you need to do your job well. blended working – a combination of home, office and community-based working monthly one-to-one sessions with your line manager monthly group reflective practice with your wider team If you are interested in this role but are concerned that you may not have the experience or knowledge please contact us for an informal conversation, we would very much like to hear from you. Please contact: Lara Marks, Locality Team Manager, on About us We are taking positive action to increase diversity throughout our organisation, and to nurture a culture of inclusion for all our people and the clients that we support. We welcome applications from everyone who meets the criteria and strongly encourage individuals who identify as being of Black, African, Caribbean or Asian descent to apply as these groups are currently under-represented at Second Step. To ensure fairness and consistency, all applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s skills and qualities. Closing date: Monday 9th February Interview dates: To be confirmed. For more detailed information about these roles and to apply, please see our website www.second-step.co.uk. Second Step is committed to Equal Opportunities and welcomes applicants from all sections of the community and from people who have personal experience of using mental health services. Unfortunately, Second Step is unable to sponsor applicants from outside the UK.