Reservations Manager - Luxury Estate.
The Reservations Manager package.
A basic salary of IRO £35'000
Flexible working hours available
Career development opportunities
Annual discretionary bonus
Pension contribution
Subsidised food at drink
Family & Friends discounts on events and stays
Opportunity to work in a beautiful and unique environment
Free parking
Are you a highly organised, commercially astute hospitality professional with a passion for excellence and guest experience? We're recruiting on behalf of a prestigious luxury estate seeking an experienced Reservations Manager to join their high-performing team.
This is an exciting opportunity to be part of a destination renowned for world-class service, refined guest experiences, and exceptional standards.
Key Responsibilities:
Reservations Management: Oversee the end-to-end guest booking process across all channels, ensuring seamless coordination and service.
Revenue Strategy & Pricing: Monitor occupancy trends and market data to set and adjust competitive rates, maximising revenue while maintaining brand integrity.
OTA Partnerships: Manage and optimise listings on all Online Travel Agencies (OTAs), ensuring accuracy, visibility, and alignment with the estate's premium image.
Guest Liaison: Be the main point of contact for pre-arrival communications, ensuring each guest receives a warm, personalised experience from the very first interaction.
Reporting: Generate and analyse reservation and revenue reports to inform strategic decision-making.
About You:
Proven experience in a similar reservations/revenue management role within the luxury hospitality or high-end travel sector.
Strong commercial awareness with the ability to balance guest experience with revenue optimisation.
In-depth understanding of OTA platforms and channel management systems.
Exceptional communication skills with a genuine passion for guest service and attention to detail.
Tech-savvy with confidence using reservation systems, Excel, and CRM platforms.
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