We are hiring an Administration Assistant to join our client's Appeals Handling team in Dingwall, Inverness, where you'll handle written appeals for private parking charge notices, analyse case data, and provide customer service. The role requires strong communication skills, attention to detail, and the ability to manage a busy workload, with benefits including a pension scheme, ongoing training, and a competitive salary of £23,810. Client Details The client is a debt collection agency based in the UK that specialises in collecting unpaid parking fines, as well as other types of debt. Description Handling Appeals: Reviewing and responding to written appeals for private parking charge notices, ensuring cases are assessed fairly and in line with company procedures. Data Analysis: Analysing case data to determine the validity of parking charge disputes and making informed decisions based on available evidence. Customer Service: Providing excellent customer service by addressing customer inquiries and providing clear communication regarding appeals outcomes. Administrative Tasks: Managing a range of administrative tasks, including maintaining accurate records and managing a high volume of cases efficiently. Team Support: Collaborating with colleagues to ensure smooth workflow and meeting departmental targets for processing appeals. Profile Detail-Oriented: Able to manage and process multiple cases accurately,...