Job Description
Job Description
Customer Support Team Manager
£32,123 per annum - + brilliant rewards and recognition scheme, Excellent career development,
This is a full-time role working 37.5hrs per week. The shifts are 8.5hrs, between 7am-5pm and working 1 in 3 weekends but full flexibility is required.
Are you passionate about customer service? Do you enjoy leading a team? If so, this could be the role for you!
We are currently recruiting a for a Contact Centre Team Manager to join the Customer Support Team in Fresh Direct Bicester Contact Centre.
As a Fresh Direct Team Manager, you’ll be responsible for leading and motivating a team of up to 15 Customer Service Advisors and be accountable for the recruitment, selection, ongoing performance, and development of your team whilst leading a culture of empowerment where every service opportunity is realised.
You will be the key communication link between advisors and the wider business, ensuring effective proactive communication across your team.
After successful completion of your probation there is a potential for this role to be Hybrid.
What you’ll be doing:
1. Direct management of between 12 – 15 customer support advisors ensuring each individual is fully...