Job Description
Role: 1st/2nd Line Support Engineer
Location: Swindon + Field-Based (Local to Swindon)
Salary: £26,000 - £28,000
A proactive IT Technician is required to deliver first- and second-line technical support across a group of Swindon-based clients. This field-based role involves maintaining technology infrastructure, resolving technical issues, and providing essential IT support to users. Ideal for someone who combines strong technical ability with excellent communication and a user-focused mindset.
The successful candidate for this role must hold a full UK driving licence and have access to own vehicle.
Key Responsibilities
* Provide onsite support for hardware/software issues (PCs, laptops, iPads, printers, AV, networking).
* Administer and maintain user accounts, devices, and system configurations.
* Support Office 365 tools including Teams, SharePoint, OneDrive, and email.
* Maintain accurate records via an IT Helpdesk system.
* Liaise with third-party vendors and escalate issues where necessary.
* Conduct routine system checks, updates, antivirus monitoring, and documentation.
* Assist with onboarding/offboarding of users and devices.
* Travel regularly between school sites.
Skills & Experience
* 2+ years' experience in IT support (Windows 10/11, macOS, basic networking).
* Familiarity with Active Directory, Office 365, device imaging, and file/printer permissions.
* Strong problem-solving and organisational skills.
* Excellent customer service and communication in educational settings.
The successful candidate for this role must hold a full UK driving licence and have access to own vehicle.
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