Overview
Energy Saving Trust is seeking an IT Service Desk Analyst to join our IT team. This role provides first- and second-line IT support for our user base across our sites in Edinburgh, Cardiff and London, and for remote workers.
Location
Edinburgh, Scotland, United Kingdom
Responsibilities
* Provide first- and second-line support of user incidents and requests within agreed SLA’s, including deskside and remote IT support for staff.
* Day-to-day support of Office 365 environment including Exchange Online, SharePoint, and Teams.
* Provide VPN client support.
* Onsite and remote support (on-site rota).
* Administration of Active Directory/Azure services such as user account creation and permissions.
* Software and hardware installations.
* Laptop and mobile phone management using SCCM, Intune and other MDM tools.
* Application support for our office suite and some bespoke applications.
* Ensure all requests are logged and managed on the IT Service Management tool.
* On-call support (rota) for out-of-hours emergency cover (compensated).
What You’ll Bring
* Background in IT support with troubleshooting and application support experience; able to work in a team and proactively on your own.
* Enthusiasm, a can-do attitude, customer-focused approach, and a desire to deliver high standards of support.
* Confidence in communicating internally at all levels.
* Desire to learn, grow, and develop technical skills.
What We Offer
* 25 days of annual leave plus bank holidays, with additional leave earned through length of service
* Three extra days off over the Christmas period
* A competitive pension scheme with generous employer contributions
* Flexibility in how you work — from home, in the office, or a mix, depending on your role
* Two paid volunteering days per year
About Energy Saving Trust
Energy Saving Trust is a leading and trusted organisation dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero. We offer careers that are meaningful and rewarding, reflecting our mission.
What You’ll Need to Know About the Role
* On-call rota (one week in five) and a flexible, dynamic approach with strong collaboration
* Support will be provided both in person and remotely
* There is no visa sponsorship for this post; you must be eligible to work in the UK
How to Apply
To apply, visit our recruitment portal via the apply button. Applications close 17:30, 19 September 2025. Interviews are intended to be held during the following week. We reserve the right to close the vacancy early if a high volume of applications are received.
Diversity, Inclusion and Accessibility
Energy Saving Trust is committed to a diverse, inclusive and equitable workplace. We encourage applicants from a wide range of backgrounds and identities. We are a Disability Confident Committed employer and can discuss reasonable adjustments for recruitment.
If you need additional support or adjustments during the recruitment process, please get in touch.
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