Working Pattern:Hybrid—typically a couple of days a week in the office. Part-time or flexible arrangements are considered to support work-life balance. A fear of losing your current working flexibility shouldn’t hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible.
You and Your Team:
As an Operations Analyst you will be reporting to the Strategy Manager.
In this role you will provide analytical, technical and strategic support across Customer Operations. You will be responsible for providing management with analytical insight, performance reporting, forecasting and ensuring best practise in all projects and programmes.
In your day-to-day role, as an Operations Analyst you will:
* Strategic Analysis & Insight: Use data to identify opportunities, build commercial cases, and deliver insights that shape operational strategy and improve customer experience.
* Process & Solution Design: Develop and deploy strategies, processes, and system solutions that address customer needs and align with business goals.
* Performance Reporting & Forecasting: Produce accurate, fit-for-purpose analysis and forecasts using advanced analytical methods and tools like Excel and SQL.
* Governance & Documentation: Ensure all strategies and processes are documented with appropriate controls, governance, and risk considerations.
* Stakeholder Engagement: Collaborate with teams across Customer Operations, IT, Finance, and Credit to influence change and deliver results.
* Continuous Improvement: Challenge the status quo, raise risks appropriately, and contribute to a culture of innovation and accountability.
What will make you stand out?
* Strong analytical skills with experience in data modelling, forecasting, and reporting.
* Proficiency in Excel, SQL, and a logical, structured approach to problem-solving.
* A customer-centric mindset with the ability to design solutions that deliver fair and effective outcomes.
* Excellent communication skills, with the ability to present complex data in a clear and compelling way.
* A collaborative team player who is resilient, proactive, and open to feedback.
* Experience working in a regulated environment or within financial services is a plus.
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