Customer Support Coordinator – Thompson Aero Seating
Location: Craigavon, Northern Ireland, United Kingdom.
Closing Date
The closing date for applications is 14th December 2025 at 17:00.
Overview
The post holder will be responsible for supporting the Aftermarket and Services department by providing accurate and timely support in resolution of customer issues and integrating closely with multiple areas of the business.
Responsibilities
* Support Customer Relationship Managers Orders in issue resolution
* Generate customer action lists and internal departmental reports
* Attend regular departmental board walks/meetings to ensure customer actions are committed to within the business and communicated back to customers
* Perform Sales Order contract and system (MRP) reviews to ensure system data is accurate
* Compile quotes to ensure margin budgets are achieved
* Report on quotes and revenue forecasting
* General administration and management of the Aftermarket spares price list to ensure profitability is maintained and customers are fully informed of change
* Maintain the Open Order Book to enable regular and clear order status updates to Customer Relationship Managers
* Conduct regular KPI reviews to ensure both internal and external goals and targets are met and elevate any forecasted issues to the Customer Relationship Managers when required
* Participation in the 24‑7 out‑of‑hours customer AOG support line via a rota system, where customer calls and orders are managed
* Administration and reporting as necessary
Reward
* Competitive salary
* Annual bonus (linked to company performance)
* 33 days annual leave (Increase after 5 years' service)
* 37.5 hours per week
* Flexi time working
* £5,000 employee referral bonus
* Health cash plan
* Contributory Salary Sacrifice Pension Scheme
* Holiday Purchase Scheme – Salary Sacrifice
* Electric Car Scheme – Salary Sacrifice
* Cycle to Work Scheme
* Life Assurance Scheme at x4 gross salary
* Competitive enhanced Maternity and Paternity pay
* IVF & Assisted Conception Policy
* Women in Business – Corporate Member
* Wellbeing Initiatives
* Employee Recognition scheme
* Long Service Awards
* Local charity / sponsorship activities
* Dedicated employee parking
* Discounted Gym membership
* Learning and development opportunities
* Career progression
Requirements
Essential
* 2+ years' experience in an equivalent role within a production/manufacturing environment
* 3 A Level passes (A-C) or equivalent level qualification
* Proficient in using MS Word and Excel
* Working knowledge of Order Management Systems (MRP)
* A self‑starter and quick learner with strong verbal and written communication skills
* Ability to work to tight deadlines while coordinating with a multi‑departmental delivery process
* Effective organisational, prioritisation, and time management abilities
* Strong problems solving and decision‑making abilities
Desirable
* Experience in customer relations
* Experience or involvement in Quality/Customer Audits
Additional Information
* We reserve the right to enhance criteria on shortlisting.
* Thompson Aero Seating is an Equal Opportunities employer.
Application Process
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Seniority Level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Aviation and Aerospace Component Manufacturing
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