Overview
Vitality Stockport, England, United Kingdom
Team - Direct Sales Analytics
Working Pattern - Hybrid - 2 days per week in the Vitality Stockport Office. Full time, 35 hours per week.
We are happy to discuss flexible working!
Responsibilities
* Accountable for the day-to-day performance analytics of the department across all campaigns.
* Drive the real-time performance of the Contact Centre operation through the provision of meaningful insight, opportunity analysis and commentary.
* Be an active participant within the Direct cross-functional management structure, supporting key stakeholders to make effective decisions that optimise return on effort.
* Recognise potential underperformance quickly so that the necessary steps and changes can be taken in real time to recover performance with minimal impact.
* Own and develop senior stakeholder operational reporting dashboards with support from analysts.
* Provide information to effectively manage resources to ensure all FTE are fully utilised and productive.
* Be a key stakeholder in the design and management of contact strategies to optimise conversion.
* Act as a bridge between operational management teams and the wider BI/MI communities as required.
* Be highly responsive when identifying performance problems or improvement opportunities, working with urgency and diligence to find robust solutions.
What you need to thrive
* Intermediate SQL and Advanced Excel and Power BI
* Interest or knowledge of working with Python (ideally but not essential)
* 3+ years’ experience in an analytics role, with experience in insight production
* Experience using large and varied data sets to yield credible, effective insights
* Understanding of the insurance industry and contact centres (ideally but not essential)
* Professional maturity, able to operate effectively with senior stakeholders
* Ability to multi-task, prioritise activities, and meet deadlines/targets
What’s in it for you
* Bonus schemes – a bonus that regularly rewards you for your performance
* Pension of up to 12% (we will match your contributions up to 6% of your salary)
* Vitality health insurance – award-winning with its own set of rewards and benefits
* Life Assurance – four times annual salary
These are just some of the many perks that we offer. To view the extensive range of benefits we offer, please visit our careers page.
Additional information
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Research, Analyst, and Information Technology
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