Our Client
We’re delighted to be supporting our client, a fast paced, customer focused contact centre, as they look to recruit a Learning & Development Manager to lead, design, and deliver high impact learning initiatives across the business.
This is a hands‑on role ideal for someone who enjoys shaping L&D strategy while also delivering engaging training sessions for employees and leaders. The successful candidate will bring a blend of strategic thinking, exceptional facilitation skills, and a passion for developing people at all levels.
The role
The Learning & Development Manager will:
* Develop and own the organisation’s Learning & Development strategy
* Conduct training needs analyses across teams and roles
* Design blended learning solutions including workshops, coaching, virtual sessions, and e learning
* Build learning frameworks for onboarding, leadership, performance and capability development
* Personally deliver high-quality, engaging training and leadership programmes
* Tailor content and delivery style to suit a variety of audiences and learning needs
* Coach managers to apply learning effectively in the workplace
* Oversee L&D programmes from concept through delivery, measurement, and evaluation
* Use data, feedback, and performance metrics to continuously improve learning
* Manage learning budgets and external training suppliers
* Partner with HR and senior leaders on talent development and succession planning
* Promote a strong learning culture across the organisation
* Support the delivery of business communications linked to Quality Service insights
Who we are looking for
* Strong presentation, communication, and group facilitation skills
* Excellent stakeholder and relationship management capability
* Confident, credible, and engaging in front of groups
* Practical, commercial mindset with a focus on business outcomes
* Genuine passion for developing people and capability
* Highly organised and able to manage multiple projects
* Collaborative and approachable style
* Proven experience in a Learning & Development Manager (or similar) role
* Demonstrated experience delivering training, not just designing it
* Experience creating learning programmes for both individual contributors and leaders
Desirable
* Experience using Learning Management Systems (LMS)
* Coaching or facilitation certifications
* Experience in change management or organisational development
Benefits
This role offers the chance to take ownership of the full L&D agenda and make a real impact on how learning influences performance, culture, and growth. It’s an excellent opportunity for a skilled facilitator who enjoys both strategy and hands‑on delivery. For further info please get in touch with Shona - shona.thom@nigelwright.com/07714133485
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