* Department: SRG Governance Service Delivery
Company Description
Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep experts enable our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.
We’re an award‑winning employer reflecting how our employees are at the very heart of what we do.
* 10+ years as a Great Place to Work in Ireland & UK
* Best Workplace for Women in the UK & Ireland by GPTW
* Best Workplace for Wellbeing in the UK by GPTW
We’re a core‑values driven company; we hire people who share our values, and we reward those who display and foster them. It’s deeply embedded within our DNA. Invest in us and we’ll invest in you.
Job Description
As a Service Delivery Manager, you will play a crucial role in managing client relationships. You will work closely with the customers, the wider Service Delivery Team and the Technical Consultants to ensure the successful delivery of our services.
* Service Reporting: Produce both customer and internal service reporting.
* Service Reviews: Conduct regular reviews with customers.
* Customer Management: Handle escalations, issues, problems, and requirements.
* Financial Management: Oversee invoicing and financial aspects of assigned accounts.
Forecasting: Perform monthly forecasting of project costs and revenue, understanding gaps and putting corrective measures in place, as appropriate.
* Compliance: Ensure ISO20000 compliance and best practices.
* Service Improvement: Identify and implement continual service improvement initiatives.
* Risk Management: Manage business risk and ensure business continuity.
* Customer Satisfaction: Achieve targets and drive improvement initiatives.
* Business Development: Explore and drive opportunities for new or additional work within existing customers.
Qualifications
Qualifications, Essential skills and Experience
* Experience: 8+ years in Service Delivery Management.
* Language: Fluency in English.
* Communication: Strong verbal and written communication skills.
* Customer Service: Proven experience in customer service and relationship management.
* Analytical Skills: Strong analytical abilities.
* Revenue Generation: Track record of driving revenue opportunities.
* Process Orientation: Ability to work within a process‑driven environment.
* Forecasting: Experience in monthly forecasting of financials.
* Initiative: Self‑starter with the ability to drive assignments and escape when necessary.
* Teamwork: Team player with a strong customer‑centric ethos.
* ITIL Skills: ITIL v4 certified with strong skills in Service Design, Operations and Transition.
Additional Information
At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.
* Share in our success with our Quarterly Performance‑Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits.
* Strong career progression & mentoring through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme.
* Flexible/remote working options to support a healthy work‑life balance.
* Financial wellbeing initiatives including pension, private healthcare cover, life assurance, financial advice and an employee discount scheme.
* Employee wellbeing schemes such as gym discounts, bike‑to‑work, fitness classes, mindfulness workshops, employee assistance programme, generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies.
* Educational assistance, incentivised certifications and accreditations, including AWS, Microsoft, Oracle and Red Hat.
* Reward schemes such as Version 1’s Annual Excellence Awards and a ‘Call‑Out’ platform.
* Environment, Social and Community First initiatives allowing employees to get involved in local fundraising and development opportunities as part of fostering diversity, inclusion and belonging.
And many more exciting benefits… drop us a note to find out more.
Version 1 is an equal‑opportunity employer. We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring, including those shaped by disability and neurodiversity.
We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact your recruiter at Version 1. We will consider all requests carefully, respectfully and confidentially.
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