Job Description
The Agentic Tribe is revolutionizing the chatbot and voice assistance landscape with Gen3, a cutting‑edge AI Agent system. Gen3 is a goal‑oriented, dynamic, and truly conversational system capable of reasoning, planning, and adapting to user needs in real time. Leveraging a multi‑agent architecture and advanced language models, Gen3 delivers personalized and engaging user experiences, handling complex tasks and “off‑script” inquiries.
What You Will Do (Responsibilities)
* Design and test novel AI solutions for real business problems.
* Own full research projects end‑to‑end: from understanding business requirements to design, implementation, experimentation, and reporting.
* Discuss ideas with the research team and provide peer review of colleagues’ work.
* Stay current with NLP and ML literature and introduce promising concepts to solve business problems.
* Collaborate closely with AI engineers to implement designs in production.
* Use suitable tools for rapid implementation and testing, keeping future production requirements in mind.
* Collaborate with product managers and other non‑technical stakeholders to discover product roadmap.
Who You Are (Qualifications)
* Degree in Computer Science, Machine Learning, Statistics, Engineering, Mathematics, or related field.
* Proven record of machine‑learning or NLP research, ideally in industry.
* Knowledge of building deep‑learning neural‑network architectures, preferably focused on NLP.
* Ability to implement ideas from research literature into proof‑of‑concept models.
* Practical approach to researching machine‑learning solutions to business problems.
* Experience with LLMs, prompt engineering, and AI agent context management is a huge bonus.
* Experience with conversational AI and voice technologies (text‑to‑speech, speech‑to‑text) is desirable.
* Positive, proactive team player passionate about craft, eager to contribute to product discussions, and dedicated to helping the team deliver.
* Excellent communication skills and fluency in English.
How do we measure success in this role?
* Alignment of work with the overall product roadmap and strategic goals.
* Effectiveness in collaborating with product managers, engineers, designers, and other stakeholders.
* Discovery and ideation: ability to identify, prioritize, and champion new opportunities within the product area.
The Interview Process
* Initial call with Talent Team – 15 minutes
* Interview with a member of the hiring team – 45 minutes
* Take‑home technical/research challenge
* Technical interview with two scientists – 1 hour
* Final interview with one of: CTO, Engineering Manager/Director – 45 minutes
About Zendesk
Zendesk builds software that improves customer relationships by enabling organizations to better engage with and understand their customers. The company serves over 100,000 paid accounts in more than 150 countries. Zendesk is an equal‑opportunity employer and is proud of its ongoing efforts to foster diversity and inclusion in the workplace.
Zendesk is an equal‑opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
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