Job Summary
An exciting opportunity has arisen for a Band 3 Performance, Planning and Quality Administrator (PPQ) to work within our Clinical Services based at Leyland House.
Your previous employment in administration and customer service will provide you with the foundation needed to work efficiently, competently and with a caring demeanour.
Our service users are at the heart of what we do. Our admin teams provide the vital link for those who require support within our service whether that be queries regarding their referrals, booking appointments or responding to medication or clinical concerns.
Our administrators are required to support meetings therefore you must have proven experience in minuting meetings that are of a sensitive nature. Attention to detail is a pre-requisite. We are focused on care therefore our work must reflect this.
An employment history outside of the NHS will be considered however your application must prove you work in line with our core values:
* We are approachable and show compassion
* We actively listen to what people need and proactively offer support
* We pay attention to our own wellbeing and the wellbeing of others
* We celebrate success and provide feedback that is sincere and genuine
Please read the job description and person specification attached to ensure your experience aligns with the post. Your duties will include but not be limited to those detailed.
Main duties of the job
The post holder will have a key role in maintaining systems and databases to support service planning and the monitoring of performance and quality indicators for services. This will involve data input, ensuring accuracy of data, the retrieval of data and information by running queries and producing reports as required.
The post holder will also support the organisation of clinics, education and training programmes, promotional and marketing events as required.
The post holder will be aligned to a specific team and is required to work flexibly in response to the needs of the Networks administrative service providing cover to departments on various sites as directed by their administration line manager to ensure continuity of a quality service provision.
The post holder will provide support and day to day supervision of Clerical Officers and act up on behalf of the Administration Team Leader as required.
About Us
Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.
The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.
Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.
Details
Date posted: 14 October 2025
Pay scheme: Agenda for change
Band: Band 3
Salary: £24,937 to £26,598 a year pa
Contract: Fixed term
Duration: 6 months
Working pattern: Full-time
Reference number: 351-CEN2337-CL
Job locations: Admin Clinical Services Leyland (C) / Leyland House, Central Lancashire / Leyland / PR25 2TN
Job Description
Job responsibilities: Please see the attached job description and person specification for more information about this role.
Person Specification
Essential
* Education/ Qualifications
o 5 GCE's grade C or above in including Mathematics and English Language or equivalent
o ECDL or equivalent
o NVQ 3 / RSA Grade 3 or equivalent
* Knowledge
o Knowledge of NHS
o Knowledge of LSCFT policies and values
o Good working knowledge of all Microsoft office applications e.g. Excel, Access, Word, PowerPoint
o Knowledge and awareness of working with people making health related changes
o Knowledge of effective admin systems and ability to apply to work
* Experience
o Data inputting and checking
o Working in a customer services environment, dealing with individuals face to face and by telephone
o Administration of meetings - organising, minute taking
o Diary management
o Supervision of staff
* Skills & Abilities
o High level keyboard skills
o Ability to prioritise workload
o Ability to work under pressure & to deadlines
o Ability to work as a team member
* Personal
* Essential
o Analytical
o Adaptability to change
o Use initiative
o Confidentiality
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Lancashire & South Cumbria NHS Foundation Trust
Address: Admin Clinical Services Leyland (C), Leyland House, Central Lancashire, Leyland, PR25 2TN
Employer's website: https://www.lscft.nhs.uk/
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