Overview
We are seeking an experienced and highly motivated Compliance and Performance Manager to join Medirest, working with the NHS Trust. Working alongside the Senior Team, you will take a lead role in ensuring commercial and contract compliance, providing expert advice to internal and external stakeholders, and supporting informed commercial decision-making. This role is part of Compass Group UK&I; Medirest is the specialist healthcare operating company providing a full range of hotel services across NHS Trusts and private hospitals.
Responsibilities
* Lead contractual compliance activities, ensuring obligations, SLAs, and performance mechanisms are met.
* Support operations teams in creating robust frameworks for contract delivery and compliance.
* Manage quality, health & safety, and monitoring requirements, setting benchmarks and providing training for consistent standards.
* Oversee communication, administration, and audit functions across Trust sites.
* Develop and implement quality plans to meet contract specifications and address deficiencies promptly.
* Produce and report management information relating to quality, H&S, and performance metrics.
* Monitor labour hours and operational efficiency, identifying opportunities for improvement.
* Ensure all HSE procedures are implemented, incidents are reported, and training records are maintained.
* Support risk management at operational, financial, commercial, and technical levels.
* Build and maintain positive client relationships and manage contractual claims or disputes.
* Support Sales and Legal Teams in due diligence, benchmarking, and evaluating commercial opportunities.
* Participate in projects to support sector objectives and undertake other duties as required.
Qualifications
* Ideal background includes strong commercial acumen, a proven track record in quality assurance, and a commitment to driving operational excellence in a complex, multi-stakeholder environment.
* Proven commercial knowledge and experience with contractual payment mechanisms.
* Previous experience in a similar role, ideally within healthcare or a complex organisational environment.
* Background in auditing or quality assurance.
* Strong IT skills and excellent communication abilities.
* Results-oriented with evidence of improving quality in prior roles.
* Experience interpreting and developing contract schedules, SLAs, method statements, and KPIs.
* Understanding of legal principles, GDPR, and other regulatory frameworks.
* Demonstrated experience in stakeholder engagement, negotiation, and project management.
Benefits
* Contributory pension scheme
* Grow your career with our Career Pathways and MyLearning programmes
* Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
* Exclusive travel discounts with TUI, Expedia, Booking.com and many more
* Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
* Up to 44% off cinema tickets
* Receive cash rewards every time you spend and use them on a wide range of brands
* Unwind with free wellness, mindfulness and exercise classes
* You can share all discounts and offers with your friends and families
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