Job Description
Title: Customer Support Lead\n\nLocation: Solihull (Hybrid - 3 days in the office)\n\nSalary: up to £30,000 + benefits (Depending on experience)\n\nOur client, an exciting Prop-tech business are looking Customer Support Lead ideally with a background in Estate agency / Letting agency.\n\nYou will report into the Customer Support Team manager and be involved in Driving productivity to hit team goals, reach KPI's and SLA's through collaboration and teamwork.\n\nYou will also deputise in the absence of the Manager (produce reports, attend meetings)\n\nYou will supervise ticket & call management within the framework provided by the Customer Support Manager, delivering to agreed SLAs.\n\nYou will act as a first point of contact for internal and customer escalations relating to Customer Support tickets.\n\nRequired skills / Experience:\n\n * 3 years + customer service experience\n\n * Experience of working in a Service Delivery environment\n\n * Experience of leading people\n\nDesirable skills:\n\n * ITIL\n\n * Background / knowledge of the Estate / Letting agency world
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