Posted: 15 June
The role
Customer Service Advisor
Chichester
Ref: VA3936
#OFE
Benefits
Competitive salary plus performance related bonus29 days holiday including public holidays plus additional days with servicePension contributionsReferral bonus schemeEnhanced parental leaveEnhanced sick payWagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.Talk to us about flexible workingVIP Awards – colleague recognition schemeCycle to work schemeBenefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
Steer Academy provides accredited ongoing training – paid for by the businessOpportunities for career progression
At Steer Automotive Group, we’re committed to doing things the right way – delivering excellence in every interaction, embracing innovation to improve the customer journey, and operating with integrity in all that we do.
We’re looking for a friendly, professional, and highly organised Customer Service Advisor to be the welcoming face (and voice) of our busy automotive repair centre. In this role, you’ll play a vital part in delivering an exceptional experience for every customer from first contact to vehicle collection.
Key Responsibilities:
Greet customers warmly, both in person and over the phoneManage repair bookings, vehicle handovers, and updates throughout the processLiaise with technicians, insurers, and suppliers to ensure smooth communicationHandle queries and resolve any issues promptly and professionallyKeep accurate records and maintain a high level of attention to detail
What We’re Looking For:
Proven experience in a customer service or administrative role (automotive industry experience beneficial but not essential)Strong communication and interpersonal skillsAbility to remain calm under pressure and handle multiple tasks efficientlyGood IT skills and the ability to learn new systems quicklyA genuine passion for delivering great service
What We Offer:
Competitive salary with performance-based bonus opportunitiesOngoing training and career developmentA supportive, team-focused working environment
If you’re motivated by providing exceptional service, enjoy working in a fast-paced environment, and share our values of Excellence, Innovation, and Integrity, we’d love to hear from you. Apply today and be part of our customer-first team.
