Customer Engineer 👨💻👩💻
Department: Commercial 💼
Reports To: Commercial Director 🎯
Role Overview 🔍
We are seeking an experienced Customer Engineer to join our dynamic team 🚀. This is a single contributor role where you will be the technical face of our company, building strong relationships with customers 🤝 and presenting tailored cloud solutions ☁️. The ideal candidate will have a strong background in technical pre-sales and cloud computing, with a focus on delivering exceptional customer experiences 🌟.
Key Responsibilities 🧩
* Serve as a trusted technical advisor to customers, addressing their queries and requirements 🛠️
* Collaborate with sales teams to articulate the value of our solutions and support proposals and presentations 💬
* Work closely with product and engineering teams to create tailored cloud solutions 🧱
* Assist in the development and execution of go-to-market strategies with sales and marketing 📈
* Provide enablement programs and training for customers to ensure successful adoption 🎓
* Maintain and enhance relationships with customers and cloud providers for alignment and satisfaction 🤗
Requirements ✅
* 2+ years of experience in a technical pre-sales role 🧑💼
* 2+ years of experience working with a major cloud provider ☁️
* Strong technical expertise with a proven ability to translate business needs into cloud solutions 🔄
* Excellent communication and presentation skills to engage technical and non-technical audiences 🗣️
* Strong analytical and problem-solving skills, with attention to detail 🧠
* Ability to work independently, manage time, and adapt to a fast-paced environment ⏱️
Day-to-Day Activities 📅
* Attend customer meetings to discuss and present tailored solutions 🧑🏫
* Respond to technical queries directly or via account managers 💬
* Collaborate with internal teams to produce and review technical materials 📝
* Participate in technical training and contribute to knowledge-sharing initiatives 📚
* Support account managers with pre-sales activities, including proposals and technical presentations 📊
Travel Requirements ✈️
While the role is primarily remote 🏡, some travel may be required to meet customers or attend partner events 🌍.
If you’re passionate about cloud technology, thrive in a customer-facing role, and are looking for an opportunity to grow with an innovative team, we’d love to hear from you 💡.
Apply now and let’s shape the future together! 🌟