Waste and Recycling experience is desirable.
Pay Rate: £36,951.25 Grade: M Contract Type: Permanent (Full-Time) Shift patterns: 4 on, 4 off - 18:00-06:00 Location: Gatwick Airport
PLEASE NOTE: This role will be based at the Recycling Centre with Gatwick Airport. You will be required to undergo a security/background check if you are to be successful for this position.
Ready for your career to take off? We're seeking a Shift Operations Manager to play an integral role delivering a first‑class service and achieving fantastic results.
WHAT DOES THE ROLE ENTAIL?
* Implement actions as directed to reduce or eliminate health and safety related risks.
* Implement Behavioural Based Safety (BBS) program on a daily basis to confirm behaviours and processes are followed as specified.
* Report and investigate incidents within the workplace and respond to or elevate issues of non‑compliance with safety regulations and procedures.
* Ensure corrective and preventive actions are put in place.
* Ensure that all drivers follow the correct transport procedures and report any defects in a timely manner.
* Communicate all relevant DPDHL policies/site‑specific documents to frontline colleagues and monitor their implementation regularly.
* Support the Site Lead & H&S Manager in managing the DHL Safety arrangements (SA) for the site, including detailed understanding, implementation of best practices and managing these across the site.
* Manage day‑to‑day shift performance, clear understanding of objectives/KPIs for the role/shift/site, ensuring achievement of agreed customer KPIs and internal KPIs (e.g., safety, operational, employee related) to meet contractual obligations.
* Communicate productivity expectations to the team, including to new hires.
* Maintain a clear understanding of Roles & Responsibilities for the role and the team.
* Support management with resource planning and management (rota creation, coverage gaps, holiday cover, review processes, monitor absence/sickness and address issues within guidelines).
* Identify and raise training and qualification gaps through regular one‑to‑ones with the team and elevate to the training department.
* Participate in regular operation reviews and conduct colleague briefings via Performance Dialogue boards.
* Ensure colleagues register indirect hours properly by checking pending approvals in Smart Time.
* Track employee attendance at the individual level, update resource planning tools when necessary and manage accordingly.
* Contribute to performance tracking improvement by sharing opportunities for Standard Productivity Rates review with the line manager; conduct performance reviews and coaching with all direct reports and recommend performance ratings to management.
* Support the Site Lead to review SOPs and WIs for the site, identifying best practices and deviations during execution.
* Ensure colleagues are properly trained on the training matrix for each position, including onboarding trainings for new hires.
WHAT DO WE NEED FROM YOU?
* Full UK Driving Licence.
* Excellent oral and written communication skills.
* Positive, can‑do, upbeat personality.
* Ability to remain calm under pressure.
* Strong time‑management skills with minimal supervision.
* Ability to stand for long periods.
* Advanced computer skills.
* Proven track record in managing a business unit.
* Organising and planning skills with initiative to react effectively and quickly to unexpected circumstances.
* Working knowledge of GSE maintenance issues.
* Understanding of the wider airport operational environment.
SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL
* Provide five years of address history.
* Provide five years of reference history (employment/education/benefit claim/character).
* Obtain a full airside ID.
WHY CHOOSE US?
* Free confidential 24/7 GP service.
* Hundreds of discounts (retail, childcare, gym).
* Affordable loans & enhanced pension scheme.
* 24/7 employee support service for you and your family with access to free counselling.
OUR APPROACH TO DIVERSITY & INCLUSION
We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging.
BE AN ESSENTIAL PART OF EVERYDAY LIFE
DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries—including retail, automotive, healthcare and more—to help them deliver to their customers.
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