We are looking for a dedicated and proactive BusinessPractice Manager with exceptional leadership and organisational skills to join our team and play a pivotal role in managing staff and ensuring the smooth operation of the business.
What we can offer in return is a supportive, collaborative work environment. Opportunities for career development and training
We are seeking a highly motivated, experienced, and forward-thinking Business Practice Manager to lead our dedicated team at Dilston Medical Centre in Newcastle upon Tyne.
This is a fantastic opportunity for an individual with strong leadership, operational, and strategic planning skills to play a pivotal role in shaping the future of our practice and continuing to deliver high-quality patient care in line with NHS standards and frameworks.
We are a well-established, friendly GP practice serving over 9500 patients.
The successful candidate will be responsible for ensuring the practice operates effectively, HR, finance, compliance and developing and implementing new systems, policies and processes to improve efficiency, support patient care and meet contractual and CQC compliance.
We are looking for someone who will have excellent interpersonal skills and a positive, friendly, approachable manner.
Experience of Primary Care systems, managing multi-disciplinary teams, HR, compliance, business development and accounting are essential.
Main duties of the job
The main duties are set out in the job description however the duties can change from time to time with the ever evolving world of general practice.
About us
Dilston practice offers a welcoming, supportive, and team-oriented environment. Whether you're in the consulting room, treatment area, or front desk, you'll find a culture of respect, collaboration, and open communication.
We strike a balance between professional care and genuine warmth. Laughter, mutual support, and a shared mission create a sense of belonging that staff and patients alike can feel.
At Dilston, we are proud to have a dedicated, compassionate, and highly skilled multidisciplinary team. Our core team includes:
General Practitioners (GPs): Delivering high-quality, patient-centred care across all age groups.
Practice Nurses & Advanced Nurse Practitioner: Providing preventative care, chronic disease management, and essential clinical support.
Healthcare Assistants (HCAs): Supporting both clinical and administrative functions to ensure smooth day-to-day operations.
Reception & Admin Team: The friendly faces and voices who manage patient bookings, records, and ensure the practice runs efficiently.
Allied Health Professionals & Visiting Clinicians: Including mental health workers, physiotherapists, pharmacists, and social care links.
Everyone works together as one team focused on holistic, accessible healthcare for our community.
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES.
PLEASE READ FULL JOB DESCRIPTION
* General Practice Primary Care
* Strategic management and planning
* Human resources
* Premises and equipment
* Organisational
* Patient services
* Confidentiality
* Health & Safety
* Equality and Diversity
* Quality
* Communication
* Contribution to the implementation of services
Person Specification
Knowledge Skills & Behaviours
* Knowledge
* Experience of working in Primary Care in the NHS
* GP Contracts NHS legislation and its application to primary care
* Skills
* Good communication/interpersonal skills (verbal, non-verbal and written)
* Good organisation and time management skills
* Influencing and negotiating skills
* Interpersonal skills
* Conflict Management
* Strategic and creative thinker
* Behaviours
* Planning and organising
* Ability to work under pressure and meet deadlines
* Adaptability to change
* Self motivated
* Flexibility
* Confidentiality
* Awareness of potential conflicts of interest
* Ability to delegate and lead the work of others
Experience
* Knowledge and experience of a full range of general practice administrative procedures within a GP practice environment.
* Knowledge of how to manage financial transactions to ensure maximum return.
* Experience of managing staff day-to-day, conducting appraisals, recruitment and all other HR functions.
* Experience of ongoing professional development.
Qualifications
* See Job Spec for full listing
* Degree or Management diploma or equivalent experience.
* Previous work in General Practice Primary Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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