Portfolio Credit Control are currently partnered with a reputable business who are based in the heart of Manchester! In partnership we are looking to recruit an experienced Senior Credit Controller to work within a successful and ever-growing team. This role offers the opportunity to work with a major player as well as a clear line of career development!
THE ROLE
With a direct reporting line into the Head of Credit Control, the position is ideal for an individual who is bright, confident, positive and an excellent communicator. You will need to bring a minimum of three years' experience in a Credit Control role and be capable of working in a fast paced and dynamic but supportive team environment.
day to day responsibilities
Take full responsibility for your own daily call schedule of overdue client accounts
Handling payment and service queries principally by telephone, but also by email and letter
Providing "Super Duper Service" when engaging with the client, handling client enquiries and making the necessary notes on our systems to maintain accurate and timely records
Processing debit/credit card payments
Liaising with Client Experience and Client Retention departments.
Driving a greater working collaboration with the Relationship Management team to reduce the time of invoice payments
Review old debtor balances with team members, and come up with an action plan to reduce overdue balances
WHAT YOU BRING TO the TEAM
Accountability for the overall performance of the team
Adherence to individual Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for internal and external stakeholders
Excellent Client Engagement, Cash Collection, Rescheduling Arrears, Direct Debit coverage, Outbound Call targets, Debtor Days, Collection Efficiencies, Aged Debt movements
Preference for picking up the phone and speaking to clients over emailing them
To ensure a high level of attendance and punctuality
Ambitious with the determination to succeed
Enthusiastic approach to coaching and development
BENEFITS
25 days' holiday, plus bank holidays
Day off on your birthday
Cash plan for you (and your children, if any)
Holidays increase after 2-and 5- years' service
Contractual sick pay
Private medical insurance after 5 years' service
Pension Plan and Life Insurance
Pension plan contributions increase after 5- and 7-years' service
Holiday season bonus after 3 years' service
Profit share scheme
Season ticket loan scheme
Cycle to work scheme
Access to Employee Assistance Programme
Company incentives, access to discount schemes
Social sessions on the last Friday of the month with free food and drink
Free 24/7 onsite gym
50474BRR1
INDCC