Service Team Manager | Prestige Motor Retail | Poole | £35,000 OTE
Role: Service Team Manager
Location: Poole
Employer: Main Dealer
Salary: £35,000 OTE
Are you an experienced Service Advisor looking to step into a Service Team Manager role with one of the world's most iconic prestige brands?
A premium retail group in Poole is looking for a professional, customer-focused leader to manage the end-to-end aftersales experience for their clients. This is a high-performing environment where attention to detail and workshop profitability are key.
The Role
As a Service Team Manager, you are responsible for your own dedicated group of customers. You will act as the primary link between the client and the workshop, ensuring that every vehicle is managed efficiently, expectations are exceeded, and the workshop operates at maximum capacity.
Key Responsibilities:
Customer Management: Receive customers and their vehicles in a professional manner, discussing and confirming all technical requirements.
Workshop Liaison: Work closely with the technician team to achieve the highest performance levels and ensure work is completed to schedule.
Technical Advice: Keep customers informed on vehicle status, providing clear technical and commercial advice on repair work and cost estimates.
Sales Growth: Actively promote aftersales services, accessories, and optional extras in a consultative manner.
Data Accuracy: Ensure all vehicle and customer data is correctly captured and updated via the Kerridge DMS.
Administration: Process repair orders, ensure accurate invoicing, and manage warranty documentation and parts identification.
Key Candidate Requirements:
Technical Experience: A proven background as a Service Advisor within the automotive industry is essential.
System Knowledge: Kerridge DMS experience is an absolute requirement for this role.
Communication: Exceptional customer service skills with the ability to anticipate client needs.
Education: Maths GCSE at Grade 5 (C) or above.
Professionalism: Applicants must be immaculately presented and hold a full UK Driving Licence.
Salary & Benefits:
Competitive OTE: Up to £34,968 per annum.
Stable Hours: Monday to Friday 08:00 - 18:00 (one late finish until 18:30 per week). Saturdays (08:00 - 14:00) on a rota basis, paid as additional hours.
Prestige Brand: Work with a global leader in automotive luxury and engineering.
Join a team that prides itself on excellence. If you are a Kerridge-proficient Service Advisor ready for the next step, we want to hear from you.
If you are interested please contact Alfie on (phone number removed) quoting job number (phone number removed) / INDAUTO
At Platinum we recruit for specialist engineering roles across vital industries: HGV, Automotive, Plant, Waste & Recycling, Agriculture, Generators, and Cranes & Lifting.
If your background isn't directly in this sector or, if this role isn't right for you, your technical skills are likely transferable so we still encourage you to get in touch;
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(phone number removed).
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy