JOB OPPORTUNITY: TECHNICAL ACCOUNT MANAGER - LONDON AV
Position: Technical Account Manager
Location: Head Office, London
Company: Ambien Group Ltd
About Us
Ambien is a leading provider of audio-visual solutions. We specialise in delivering high-quality AV services for a variety of large events, exhibitions, film shoots and clients. Our team is dedicated to innovation, excellence and outstanding client service. Visit our dedicated websites www.londonaudiovisual.co.uk, www.silvertownstudios.co.uk, www.ambien360.co.uk.
Job Description
We are seeking an experienced and client-focused Technical Account Manager to join our dynamic London AV team. Based at our head office in London, you will liaise with incoming leads, determine the correct AV solution required and send quotations to new and existing clients. Using our systems, you will manage and develop both new and designated client accounts. Additionally, you will actively work to grow your own portfolio of business, ensuring our clients receive exceptional service and support.
Key Responsibilities
* AV solutions: By asking non-technical questions, collate the necessary information from our varying clients and their events and provide tailored AV solutions with estimates and official quotations in a timely manner
* Client Management: Maintain and nurture relationships with clients, ensuring their needs are met and expectations exceeded, ultimately expanding our portfolio and contributing to the company’s growth.
* Project Coordination: Collaborate with internal teams to ensure seamless delivery of AV solutions for client events.
* Communication: Serve as the primary point of contact for your clients, providing timely and effective communication.
* Problem Solving: Address any issues that arise with a proactive and solutions-oriented approach.
* Client Service Excellence: Ensure a high level of client satisfaction by delivering tailored solutions and maintaining a client-first attitude.
Ideal Candidate Profile
* Industry Experience: Proven experience in managing client portfolios within the AV and events industry.
* Technical Knowledge: Must have previous knowledge in the AV / audio-visual and events industry. Must be technically minded and understand the products and services we offer.
Ideal Skills
* Outstanding organisation and communication skills.
* Ability to work well under pressure and manage multiple tasks.
* Flexible and proactive with a can-do attitude.
* Team Player: Ability to work collaboratively within a team to deliver exceptional client service.
* Customer Focused: Strong commitment to understanding and meeting client needs.
What We Offer
* Competitive Salary: Reflective of your experience and expertise.
* Perks: Company pension, birthday off every year and company events.
* Dynamic Work Environment: A supportive and collaborative team culture.
* Innovative Projects: Work with cutting-edge AV technology on a variety of exciting projects.
How to Apply
If you are an experienced Technical Account Manager or a client oriented Technician who now wishes to have a more office based role, with a passion for the AV industry and a commitment to exceptional client service, we would love to hear from you. Please apply to this position or send your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this position to careers@ambien.co.uk.
Ambien is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join our team and help us continue to deliver outstanding AV solutions to our clients!