Overview
Job Title: Customer Software Support Assistant
Location: Horsham, must be a driver due to location
Salary: £25,000 - £28,000
Hours: Full-time, Mon-Fri, hybrid (3 days office, 2 days home)
About the Role
We're recruiting for a Software Customer Support Assistant to join a friendly team in Horsham.
You don't need to be a tech expert - full training will be provided. What matters most is a passion for delivering outstanding customer service, confidence using computers, and a willingness to learn new software.
We're looking for someone who loves helping people, communicates clearly, and brings a positive, solution-focused attitude to every interaction.
Responsibilities
* Respond to customer queries by phone and email
* Explain how to use features in a clear, easy-to-understand way
* Work with our team to solve problems and improve the customer experience.
* Keep the database organise
* Build positive relationships with customers
Requirements / Qualifications
* Fantastic customer service skills.
* Confidence using computers and learning new software.
* Friendly, patient, and good at listening.
* Interest in technology is an advantage, but not essential
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