Job Title: PARTS AND SERVICE PROPOSALS ADMINISTRATOR (18 Month - FTC)
Reporting to: Parts and Service Manager
Job Function: Prepare quotations and follow up enquiries for all Jacopa products in the municipal division
ESSENTIAL DUTIES AND RESPONSIBILITIES
Office based account management with customers and Jacopa Key Account Managers, maintain a working relationship, will require the occasional site visit, inspection and surveys.
Interpret potential customer’s requirements and select relevant spare/replacement parts for the full range of Jacopa Products.
Utilise internal systems including contract records/machine parts lists and liaise with internal departments and external suppliers to establish the parts required and associated costs.
Produce a quotation/proposal for the parts required and submit to customer/KAM.
Follow up quotation with customer/KAM and provide any additional assistance necessary to secure order.
Review customer terms and conditions of sale / contract, enter into dialogue to negotiate best terms for Jacopa.
Acknowledge receipt of orders and enter into internal computer system for processing/handover procedure to Project Engineer
Prepare received order for handover to Projects Engineer
Liaise closely with Projects Engineer to facilitate smooth completion of contract and margin prediction realization.
Liaise with customer contacts/KAM’s following contract including undertaking review of plant condition reports when needed to fully support customer full life cycle of installed plant.
Other duties may be assigned as required.
LEADERSHIP/SUPERVISORY RESPONSIBILITIES
None
EDUCATION, TRAINING AND EXPERIENCE
Engineering Qualification Preferred
Water/Waste water or related industry experience
COMMUNICATION SKILLS
Ability to resolve complaints respond to sensitive inquiries effectively;
Ability to understand and both read, write and converse in English and at advanced level.
INDEPENDENT JUDGEMENT, DECISION MAKING & PROBLEM SOLVING:
Ability to make decisions requiring the use of a variety of variables in standard and non-standard situations.
Requires discretion and independent judgment on matters of significance.
OTHER SKILLS AND ABILITIES
Computer Skills: Proficiency in Word, Excel, and other MS Office programs.
Mathematical Skills: Ability to understand and apply mathematical concepts such as addition, subtraction, multiplication, and division.
Travel: May need to travel within the UK.
Other:
* Previous Proposal, Quotation or Design experience would be an advantage.
* Ability to meet deadlines, multi-task, and be detail oriented in order to keep track of proposals and revisions made. Follow-through is also important to make sure conversion rates are improved upon regularly.
PHYSICAL DEMANDS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions; the noise level in the work environment is usually quiet.