CUSTOMER SERVICE ASSISTANT - PART-TIME
Monday, Thursday & Friday 09:00-17:30
ST IVES, CAMBRIDGESHIRE
If you are a Customer Service professional seeking the potential to earn good money while working for the largest conveyancing and property services group in the UK, then keep reading!
THE JOB
Working within the busy Developer Valuation team, the successful applicant will manage their own caseload, following best practices and meeting SLAs set within the department.
Known internally as the Valuation Support Consultant, the Customer Service Assistant is responsible for contacting new referrals within the SLA and booking agent valuations. You will manage your own tasks and prioritize to ensure urgent bookings are handled first.
A strong focus on targets, customer service, and overall performance, along with teamwork, will be key to your success.
BENEFITS
Competitive salary of £23,901.08 plus quarterly bonus, totaling £25,901.08 OTE pro-rata, 25 days holiday plus 8 public holidays, pension, holiday buy/sell options, life assurance, employee assistance, enhanced maternity, paternity & adoption pay, free conveyancing legal services, GP 24-hour service, retail discounts, and more.
Actual gross salary based on 22.5 hours/week: £14,340.65 + quarterly bonus, circa £15,540.65 OTE.
WHAT YOU’LL BE DOING
You will be the first point of contact for customers, creating an excellent first impression. You will work closely with the Valuation team and liaise with estate agents, handling calls and booking valuation appointments.
Confidence, friendliness, professionalism, and a passion for outstanding customer service are essential.
OUR HIRING PROCESS
1. Review our job ad
2. Apply through our simple process
3. Meet our team for an interview
4. Potential second interview
5. Receive an offer and start your journey with us
6. Recommend friends and earn referral bonuses
REQUIREMENTS
You will remain composed under pressure and pay close attention to detail to ensure accuracy, even when managing conflicting tasks.
Going above and beyond in customer service and supporting your team is important.
Excellent communication skills and an empathetic approach are essential when dealing with customers, especially when they are upset or under pressure.
OUR PEOPLE
Simplify values diversity and is committed to being an inclusive employer. We encourage applications from all backgrounds, circumstances, ages, disabilities, genders, ethnicities, religions, and sexual orientations.
ABOUT US
Simplify is the UK’s leading conveyancing and property services provider, comprising nine businesses, including some of the largest conveyancing law firms, leading independent property services, and a market-leading online conveyancer.
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