The Broker liaison team support the bank by taking the inbound mortgage calls from mortgage intermediaries who require information with regards to new or current lending, further advances, and for support with our broker portal. What you will be doing: In this varied role, you will have the opportunity to speak to mortgage intermediaries answering new business enquiries, resolving any queries they may have, and escalating complaints where required whilst delivering excellent customer service at all times. You will work within a positive and supportive team whilst valuable insight into mortgages and financial services to support your career goals! N/B- THIS IS A FIXED TERM CONTRACT FOR A PERIOD OF 12 MONTHS Your responsibilities will include: Supporting the Broker Journey by using skills and knowledge to deal with queries from Intermediaries through all communication methods for new lending Delivering a high standard of customer service Providing clear clarification for declined cases Dealing with internal departments where required Liaising with our Business Development Managers to provide them ongoing support Participate actively in telephone campaigns where required for intermediaries Resolving technical queries and escalate where necessary Identifying and escalate any instances of fraud or other suspicious activities We offer a base salary of £25,000 and a competitive benefits package including: Enhanced family-focused benefits Hybrid-working *3 days in the office, 2 days at home. Annual bonus opportunity Please use this link to see the fantastic benefits available at OSB: OSB Careers OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment! We are looking for talented individuals who have the experience and knowledge set out below: Previous experience in a customer service environment with a confident telephone manner. Advanced skills in respect of communication and delivering a high level of customer service. Intermediate skills in respect of attention to detail and ability to learn new processes and procedures. Previous experience working within the Financial Services industry is desirable but not essential. If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply. Still on the fence? Hear from our team or explore our process: OSB Careers Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational – inclusive any individual reasonable support required. We want to bring out the best in you! Diversity, Equity & Inclusion Not sure if you meet the spec? Let us decide. Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally. We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.