Job Description
We are looking for an organised and customer-focused individual who can act as a reliable point of contact for operational colleagues and internal customers.
Working closely with operational managers and internal functions, you will ensure queries are resolved accurately and efficiently while maintaining high standards of service and data integrity.
Key Responsibilities
1. Act as the first point of contact for calls and emails, logging and processing all service requests accurately.
2. Identify appropriate solutions to queries and escalate issues when required.
3. Maintain and update facilities management systems (such as Maximo) and associated administrative records.
4. Deliver professional, customer-focused helpdesk support at all times.
5. Provide administrative support to the account delivery team.
6. Build and maintain strong working relationships with clients and internal teams.
7. Ensure compliance with internal processes, procedures, and client contractual requirements.
8. Support the accurate management of time, attendance, and workforce data for operational teams.
Professional and Personal Competencies/Qualifications
9. Experience in a customer service, contact centre or administrative role.
10. Confident call handling and customer interaction skills.
11. Proficient in Microsoft Office applications.
12. Excellent verbal and written communication skills.
13. Demonstrated ability to work collaboratively within a team.
14. Strong organisational skills with the ability to plan, schedule and prioritise activities effectively.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.