The Technical Support Services Engineer is a key player within a team dedicated to providing high-level on-site support/project support to include 111 & OOH services. The role itself will also involve project work when required.
Reporting into the Primary Care Infrastructure Manager you will be required to ensure that all incidents are resolved within SLA.
The role will be mostly home based, with UK wide travel, with the role focused on supporting our users in line with SLA, onsite support and project work this is to ensure system availability is maintained in line with defined service level agreements (SLAs) and project timelines. The position will require a wide UK travel to various sites for support calls Routine site visits, and project assistance where needed and governed from project management. This is a role that will allow for technical growth.
* This is a full-time permanent role, working 09:00 – 17:30, Mon-Fri and ideally based in Leeds or York area. The successful candidate will also be on call at least 1 week in every 4.
What we need from you:
Technically the successful candidate will ideally hold either one Microsoft exam in either (Windows 10/11) You will have 2 -3 years IT experience, having hands on experience with various platforms and services. You will have an excellent knowledge of Windows Operating Systems, ability to dismantle and repair laptop / desktop hardware and a basic understanding of server hardware components. You will also have a strong working knowledge of hardware troubleshooting across GP, IGEL, Cisco and Dell, and Active Directory skills.
You will have good communication and telephone skills, be of smart appearance, self-confident and dedicated to providing a professional level of customer service. You must be analytical, take a proactive approach and able to work under pressure when required.
About us:
Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.
When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.
We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.
If you'd like to learn more, please contact Becca – Becca.Harringon@practiceplusgroup.com.
Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.
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