Strathberry is one of the most exciting contemporary luxury brands to emerge from the UK in the past decade. Founded in Edinburgh and handcrafted by skilled artisans in the renowned leather workshops of Spain, the brand is defined by its minimalist design language, refined craftsmanship and its signature bar hardware. Loved by global tastemakers, celebrities and royalty, Strathberry has cultivated a fast-growing international community drawn to modern elegance, timeless design and exceptional quality.
Driven by an entrepreneurial spirit and a strong pace of growth, the brand has built a significant direct-to-consumer business and is stocked in leading global retailers including Selfridges, Liberty, Nordstrom and Neiman Marcus. The retail footprint continues to expand with flagship stores in London and Edinburgh, supported by a new in-house atelier that brings craft, sampling and repair together in one creative space. This investment in infrastructure, talent and product innovation positions Strathberry for its next chapter of global scale.
Joining Strathberry means becoming part of a dynamic, ambitious and design-led business at a pivotal moment in its evolution. This is an opportunity to contribute to a brand with a clear identity, strong momentum and a bold ambition to reimagine contemporary luxury on an international stage.
Note: This role will be fully office-based, working alongside the rest of the Customer Service team from our beautiful Townhouse in Edinburgh city centre.
To apply please submit your CV along with a covering letter, outlining your relevant skills and experience and interest in this position by Monday 26th January 2026. Please note that CVs submitted without a covering letter will not be considered.
KEY RESPONSIBILITIES
Customer Operations:
* Deliver personalised, high-quality customer experiences that align with our company values and standards.
* Work to identify operational bottlenecks and support the implementation of streamlined, efficient customer service processes.
* Maintain accurate customer records and case histories to ensure consistency and continuity of service.
* Collaborate cross-functionally with internal teams to resolve customer issues swiftly and effectively.
* Stay current on industry trends, competitor services, and customer service innovations to help keep our offering best-in-class.
* Identify opportunities for automation and self-service tools that enhance efficiency and customer satisfaction.
Reporting & Insights:
* Support the optimisation of our customer service platforms to enhance daily operations.
* Monitor customer satisfaction metrics and actively contribute to continuous improvement initiatives.
* Collate customer service data and feedback to inform strategic decision-making.
* Use insights to refine customer experience strategies, ensuring delivery remains efficient, responsive, and aligned with customer expectations.
* Remain informed about industry best practices and competitor activity to maintain a competitive service advantage.
ABOUT YOU
With a friendly persona, you should be able to demonstrate the following skills and experience:
* 1-3 years of experience in an administration/operations role.
* Exceptional interpersonal and communication skills.
* Strong problem-solving and conflict-resolution abilities.
* High attention to detail and ability to work under pressure.
* Ability to multitask in a fast-paced environment.
WHAT WE OFFER
* 29 days annual leave, plus 3 additional fixed bank holidays
* Never work on your birthday! Additional day holiday on your birthday
* Employee Assistance Programme
* Staff allocation of Strathberry products
INTERESTED?
To apply please submit your CV along with a covering letter, outlining your relevant skills and experience and interest in this position by Monday 26th January 2026. Please note that CVs submitted without a covering letter will not be considered.
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