Join Our Client’s Growing Automotive Business as a Sales and Service Manager in Stratford upon Avon. This full-time, permanent position offers an exciting opportunity to lead a hybrid sales and service operation within a dynamic automotive environment, where digital innovation meets personalised customer care. Our Client seeks an experienced Sales and Service Manager to take full ownership of the customer journey, from initial contact through to aftersales support, ensuring seamless integration between online and in-person sales channels. Key Benefits: Competitive salary of £38,000 per annum, complemented by a 3% performance bonus Opportunity to work within a forward-thinking automotive company embracing digital sales tools and strategies Supportive, collaborative work environment with opportunities for professional development Working hours: Monday to Friday, 09:00–17:00, with Saturdays (09:00–13:00) on rotation Engagement with innovative CRM and eCommerce platforms such as ZOHO CRM, ZOHO Books, WooCommerce, and Stripe to optimise customer experiences Key Duties as a Sales and Service Manager: Develop and maintain a well-structured sales pipeline, overseeing every stage from lead qualification to deal closure Manage inbound leads through various channels including online, phone, email, and face-to-face interactions Assist customers in navigating online purchasing options, including vehicle fitment tools, product selectors, and self-service eCommerce systems Prepare quotes, issue invoices, and process transactions efficiently using ZOHO Books and Stripe Provide consultative vehicle guidance, supporting customers with remapping, tuning, and performance upgrades Coordinate workshop jobs, allocating tasks, monitoring progress, and ensuring service level agreements are met Liaise with parts suppliers to maintain stock levels and ensure timely delivery for workshop operations Foster strong customer relationships through personalised advice, resolving issues professionally, encouraging online reviews, and managing aftersales follow-up Utilise ZOHO CRM and Books dashboards to track KPIs, monitor workload, and generate performance reports Support general administration, participate in training initiatives, and contribute to the development of digital resources to enhance operational efficiency Requirements of the Sales and Service Manager: Proven experience in sales pipeline management, lead nurturing, and customer consultation Strong organisational, communication, and CRM software skills, especially with ZOHO CRM and related eCommerce tools Knowledge of vehicle sales, tuning technologies, and workshop coordination advantageous Ability to manage multiple tasks efficiently within a fast-paced environment Customer-focused mindset with a consultative approach to sales and aftersales service Proficiency in using digital platforms for online sales, booking management, and customer communication This is an excellent opportunity for a dedicated Sales and Service Manager looking to make a significant impact within a progressive automotive business. Contact Aedan Oliver, Automotive Recruitment Specialist at Perfect Placement covering Stratford-upon-Avon and Warwickshire, today to discover more about this fantastic Sales and Service Manager opportunity. Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.