Full time Monday - Friday £80k - 90k per annum Bonus Percentage: 15% Based in the South of England Opportunities for professional development Plus our Sodexo employee benefits package Account Director South of England - Full time At Sodexo, we’re passionate about our people.We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees. We are currently seeking a dedicated and dynamic Account Director to join our team and play a key role in driving excellence and innovation. As a Account Director you'll: Take overall responsibility for ensuring that contracts and services are operated within their contractual terms. Ensure full compliance in Technical and Soft Services delivery, with particular focus on Technical Services compliance. Commercial and financial management of contracts with focus on looking forward to the next three years and analysis of future trends to maximise stakeholder value. Develop long-term client relationships to understand future expectations for the account and develop models to meet these using Clients for Life process, methodology and toolkit, including facilitating and attending annual expectations meetings. Contribute to the development and implementation of client strategy and ensure own business area plan is in line with these objectives and delivers against company expectations. Set and agree overall annual budgets with finance team. Analyse and review all financial measures and tools to ensure positive financial performance through accurate forecasting and account management. Drive revenue and maximise sales by implementing innovative ideas across all operational departments. Take overall accountability for delivering services to the agreed specifications and service level agreements/standards required by the contracts within your assigned area. Continually seek ways to maximise profitability and enhance service quality by driving excellence and innovations in service delivery and pushing for more efficient service delivery and cost efficiencies. Ensure that health and safety is given the number one priority. Lead where appropriate and take part in management and employee briefings to deliver safety information to include: Food Safety, Health & Safety, Fire Safety, First Aid and any statutory, client or venue-specific safety requirements. Ensure the business complies with all company and client policies and procedures / site rules and statutory regulations and that licenses and qualifications are met and retained, and consequences managed appropriately. Own the risks and risk register and monitor risks through the Workplace Managers. Ensure continuous oversight of all business continuity plans within contracts and ensure they are connected with wider company plans to maximise efficiencies. Ensure analysis of indicators adhere to processes and implement coaching to embed good practice. Risk and compliance, analysis of indicators and coaching to embed good practice. Ensure the Contract complies with appropriate controls and meets all other audit standards. Lead excellence in performance through coaching and drive a greater understanding of technical competence versus behavioural capability. Manage the team and provide them with guidance on operational issues to ensure the business objectives are met. Manage contracted employees, fixed-term and casual labour in line with the labour productivity tools, policies and processes. Take responsibility for the management of all direct reports including recruitment, induction, training and performance. Grow strong relationships with clients to ensure a profitable long-term partnership. Communicate the employee engagement results and compile a robust action plan for the business area to drive continuous improvement. Build and maintain a thorough understanding of company strategy and financial goals, policies, procedures and processes such as people management, H&S etc. to ensure compliance. Facilitate a high support, high challenge performance management culture. Promote the organisation as the preferred employer, internally and externally, adhering to recruitment policies and raise the profile of the company in local communities, building relationships with key stakeholders. What we're looking for: Experience in leading large, complex, Technical Services contracts HNC/BIFM qualification or solid senior management experience Proven experience in managing P&L accounts Proven operational knowledge, skills and experience in managing multi site/multi operations Management of large and diverse teams Manage multiple workloads and shifting priorities. Ability to interpret and utilise complex and varied financial and commercial information. Excellent interpersonal skills and ability to communicate effectively with customers, clients and employees Achieve set standards and operate to performance criteria for example health and safety, hygiene Self-motivated and able to work on own initiative within a team environment NEBOSH or IOSH managing safely qualifications CIEH Level 3 qualification Technical Services experience in large corporate/critical space environments preferred Why Sodexo? : Working with Sodexo is more than a job; it’s a chance to be part of something greater. Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way. We also offer a range of perks, rewards and benefits for our colleagues and their families: Unlimited access to an online platform offering wellbeing support An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing Access to a 24hr virtual GP Service Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family) Save for your future by becoming a member of the Pension Plan Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit Sodexo UK and Irelands enhanced benefits and leave policies A little more about Sodexo: At Sodexo, our purpose is to create a better every day for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer. We are a forces friendly employer.We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins. We’re a Disability Confident Leader employer.We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job. Click here to read more about what we do to promote an inclusive culture. Ready to be part of something greater? Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications