Control Room Operator – CitiPark (Leeds City Centre)
CitiPark is a forward-thinking, innovative parking services operator committed to delivering outstanding customer service across all our branches. We are seeking proactive and reliable Control Room Operators to join our expanding team.
Our car parks operate 24 hours a day, 7 days a week, so this role involves working a rotating shift pattern, including days, nights, weekends, bank holidays, and occasional short-notice changes. A high level of flexibility is essential.
Key Responsibilities
* Monitor CCTV surveillance systems across all sites, ensuring early detection of health & safety risks, security concerns, and any operational incidents.
* Deliver exceptional customer service by responding promptly and professionally to queries via intercom, phone, and other communication channels.
* Accurately log and report incidents, customer interactions, faults, and notable events in line with company procedures.
* Escalate incidents or safety concerns to the appropriate teams quickly and effectively.
* Carry out general administrative tasks to support smooth and safe daily operations.
The Ideal Candidate Will Have
* Excellent communication skills with a strong customer-focused approach.
* The ability to remain calm and decisive under pressure, particularly when addressing incidents or assisting customers remotely.
* High attention to detail and strong situational awareness when monitoring live CCTV footage.
* A flexible, adaptable attitude with proven experience working effectively as part of a team.
Other Requirements
* Normal full-colour vision (essential for CCTV monitoring).
* Previous CCTV or control room experience is advantageous but not essential for the right candidate.
Job Type: Full-time
Pay: £12.21 per hour
Expected hours: 40 – 48 per week
Benefits:
* Flexitime
Work Location: In person