Company Description
Novotel Nottingham Derby is a 4-star hotel located in Long Eaton, between Nottingham and Derby. Also, just off junction 25 of the M1.
Offering newly refurbished rooms with king-sized beds as standard also family rooms available, our features which we have a lovely restaurant and a lobby bar.
Job Description
Job Type: Zero-hour contract
Salary: £12.21
Start Date: Immediate
What we are looking for here at Novotel Nottingham is someone who is enthusiastic to full fill our guest needs. Someone reliable and out-going so that tasks are complete, ensuring all guests have a memorable experience. Your role will come with various responsibilities which will make your department run smoothly.
Responsibilities
1. Welcoming guest with a warm greeting.
2. Checking in guests in a friendly and efficient manner.
3. Taking beverage and food orders correctly ensuring all customers preferences are met.
4. Upselling items and promoting our loyalty scheme
5. Maintain a clean and tidy area in your section.
6. Helping other team members in different departments when needed.
7. Handle guest inquires and resolves any issues professionally.
Qualifications
Skills
8. Customer service
9. Food Hygiene and safety
10. Handling cash transactions
11. Communication
12. Time Management
13. Problem Solving
14. Active Listening
15. Multitasking
Additional Information
The Person:
Successful candidates for the position of Front of House Multi-Skilled Receptionist will be able to work as a team but also work by themselves, communicate with there team but also other team members around the hotel. Handling situations in a polite and professional manner to suit guests needs.