Service Department Manager Fire & Security Salary: £45,000 £55,000 DOE Commission Scheme Benefits: Company vehicle, laptop, mobile phone, pension scheme, 28 days holiday (incl. bank holidays), plus an extra day per year of service. Birthday given as an additional day off following probation (if it falls on a working day). Role Summary The Service Department Manager is responsible for the effective leadership and management of the Service Department, ensuring all service, maintenance, small works, and allocated commissioning contracts are delivered on time, within budget, and to a high standard. The role combines strategic planning, team leadership, commercial awareness, and hands-on involvement when required, ensuring customer satisfaction while upholding the companys ethos, values, and customer service standards. Key Responsibilities Manage the day-to-day operations of the Service Department. Initiate, implement, and maintain effective planning and scheduling systems to control all service activities. Ensure all service, maintenance, small works, and commissioning contracts are completed in a timely and cost-effective manner through to completion and, where appropriate, handover. Ensure effective training, supervision, and control of all Service Department personnel, including Apprentice and Trainee Service Engineers. Identify small works opportunities and organise pricing, quotations, and securing client orders. Supervise and/or commission small works where required. Organise and maintain all required documentation, reports, and compliance paperwork. Communicate effectively with internal departments to ensure smooth delivery of services and projects. Be prepared to work hands-on when required to maintain client satisfaction. Trigger the timely issuing of all client invoices. Provide ongoing recommendations for improving Service Department performance and efficiency. Knowledge, Experience & Key Requirements Relevant industry qualifications (FIA / NSI / LPCB / C&G or equivalent). Proven experience managing service departments within Fire & Security systems. Strong experience with Fire Alarms, CCTV, Access Control, and associated systems. Excellent interpersonal, communication, and negotiation skills. Ability to work collaboratively across teams and departments. Strong organisational skills with the ability to manage multiple concurrent activities. Confident presenter, able to explain technical concepts to both technical and non-technical audiences. Demonstrable ability to motivate, supervise, and develop teams. Strong commercial awareness, including identifying refurbishment and upgrade opportunities on client sites. Effective scheduling and execution of service works within agreed timeframes and budgets while maintaining a high level of customer service. General Requirements Experience within the service/maintenance industry and/or Fire & Security sector. Must have a clear criminal record and be able to pass a full CRB/DBS check and security industry screening process. All Staff Are Required To Familiarise themselves with company policies and procedures available via the HR system. Uphold Equal Opportunities, Anti-Harassment, and Anti-Bullying policies at all times. Act in accordance with company rules, procedures, and statutory requirements. Be proactive, contribute ideas, and support continuous business improvement. Undertake training as required. Attend staff and team meetings when necessary. Observe all health and safety procedures to protect themselves, colleagues, customers, and visitors. Work flexibly within their skill set to meet changing business and customer needs.