My client is a specialist organisation providing tailored risk and insurance solutions for businesses operating in complex and highly regulated sectors. They focus on delivering precise, reliable, and innovative services that help clients navigate challenging scenarios with confidence.
Guided by expertise, collaboration, and a commitment to high-quality outcomes, they work closely with their clients to understand their needs and support long-term growth and resilience.
This role sits within a dedicated team that specialises in clients with fire-safety–related exposures, particularly within the Protection and Detection (PaD) sector. You will play a key role in the day-to-day servicing of commercial insurance requirements, ensuring a smooth and professional client experience.
Responsibilities
1. Develop a strong understanding of the team’s specialist sector
2. Build and maintain positive relationships with clients, colleagues, underwriters, and business development teams
3. Provide proactive and professional service throughout the policy cycle
4. Handle enquiries, renewals, quotations, invoicing, and mid-term adjustments (MTAs)
5. Respond to client queries promptly and effectively
6. Maintain accurate documentation and organised file management
What We’re Looking For
7. Insurance experience, ideally within commercial package business
8. Confident written and verbal communication skills
9. Good IT skills; Acturis experience is a plus
10. Strong organisational ability and time management
11. Collaborative team player
12. Self-motivated, proactive, and confident in solving problems