Job Title: Assistant Director of Neighbourhoods
Location: Newent, Gloucester
Salary: £75,000 - £77,000 per annum
Type: Permanent, Full-time (37 hours/week)
Closing Date: 18th May 2025
Introduction
Come make a real difference as our Assistant Director of Neighbourhoods! Everyone should have a warm, safe, affordable home. As our new Assistant Director, you'll play a vital role in making this a reality for thousands of people in our communities.
Key Responsibilities
1. Drive a culture of excellent customer experience and localised neighbourhood housing services.
2. Lead by example to ensure a human-centric approach, putting tenants at the heart of all activities.
3. Work with tenants and internal teams to shape and improve customer-focused services.
4. Use feedback and expertise to develop strategies that enhance services and neighbourhoods.
5. Support and guide colleagues, advocate for tenants, and foster a supportive team environment.
Candidate Profile
We are looking for a senior leader who is:
* Inspirational and capable of motivating teams to deliver first-class services.
* Driven to realize the vision of the neighbourhood team and bring others along.
* A champion for tenants, ensuring their needs are prioritized and embedded in team culture.
* A problem solver, capable of breaking down barriers to seamless service delivery.
* Excellent listener and learner, with a proactive approach to action.
About Our Team
The housing team is central to our organization, advocating for tenants and ensuring community well-being. Recent feedback from tenants has led to a reshaping of the team to focus more on localised, proactive services, with an emphasis on presence in neighbourhoods and collaborative problem-solving.
About Us
Trust is at the core of everything we do. We aim to build relationships, make decisions transparently, and uphold our values. Our goal is to ensure tenants feel at home, safe, and supported, and that our team members feel valued and empowered. Join us to be part of a purposeful organization where you can make a meaningful difference.
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