Overview
Lead the Front of House Team at Our Dynamic Restaurant Hub. Join a space where Carluccio's Caffe, Slim Chickens, Ed’s Easy Diner, Gourmet Burger Kitchen, and Harry Ramsden's come together under one roof to create memorable guest experiences.
Responsibilities
* Inspire Excellence: Lead the front of house team to deliver outstanding service and create a warm, inviting environment.
* Team Development: Mentor and train team members, fostering growth and ensuring they exceed customer expectations.
* Operational Efficiency: Oversee daily operations, service flow, and customer interactions to ensure smooth delivery.
* Customer Satisfaction: Handle customer feedback professionally and turn challenges into opportunities for improvement.
* Brand Ambassador: Uphold brand standards so every guest leaves with a positive impression and a reason to return.
* Safety and Compliance: Ensure all health, safety, and legal requirements are met with precision and care.
What We Offer
* Performance-Based Rewards: Bonuses for hitting targets and delivering exceptional service.
* Generous Discounts: 50% off at all brands for you and up to 5 friends—plus additional perks.
* Career Growth: Development opportunities within our diverse group of brands.
* Flexible Working: Commitment to work-life balance and flexible scheduling where possible.
Requirements / Qualifications
* Casual Dining Experience
* Proven ability to lead and develop a high-performing team
* Strong communication and guest service skills
About BRG and Location
Boparan Restaurant Group (BRG) is a growing hospitality group committed to delivering memorable guest experiences and a positive working environment. Hinckley Restaurant Hub is a spacious, open area with comfortable seating and a welcoming team, located by the checkouts in Sainsbury’s Superstore.
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