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About the Role
We are working with a leading client seeking a proactive Business Operations Manager to take ownership of their daily payment operations. This pivotal role will focus on driving effective reconciliation practices, ensuring adherence to internal control standards, overseeing vendor partnerships, and delivering outstanding service across all payment channels. You'll be instrumental in building a robust and scalable operational infrastructure that supports future growth.
What You’ll Be Doing
* Manage the full cycle of payment processing and reconciliation activities (across fiat and crypto assets)
* Design, implement, and uphold comprehensive internal control measures
* Maintain and strengthen relationships with key vendors (including PSPs, custodians, and service providers), ensuring service excellence
* Handle operational inquiries promptly, collaborating with internal teams and external partners to resolve issues
* Oversee and report on key operational metrics and performance indicators
* Mentor and develop team members through broad operational exposure and knowledge sharing
* Champion automation initiatives to streamline workflows and enhance efficiency
* Ensure a transparent and scalable fee model is maintained and continually improved
What You’ll Bring
Experience:
* 7+ years’ experience in payment operations, banking, fintech, or financial services environments
* In-depth understanding of reconciliation processes and internal controls
* Solid background in managing vendor relationships and solving operational challenges
* Proven leadership skills with a track record of cross-team collaboration
Bonus Points For:
* Familiarity with International Financial Systems (IFS)
* Exposure to cryptocurrency and digital asset payments operations
* Experience working in fintech startups or scaling environments
Key Attributes:
* Strong operational ownership with a hands-on leadership style
* Meticulous attention to detail and analytical approach to problem-solving
* Excellent communication skills, both verbal and written
* Compliance-focused with a risk-aware mindset
* Collaborative team leader who excels in building high-performing teams
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