IT Technical Service Delivery Manager
Location: Grays, Essex
Are you a seasoned IT professional from an MSP background looking to step into a leadership role where your technical expertise and project delivery skills truly make an impact?
We’re on the lookout for a Technical Service Delivery Manager to lead complex issue resolution, support our Service Desk, and drive successful project outcomes alongside our Project Manager.
What You’ll Be Doing:
* Be the go-to expert for escalated technical issues
* Collaborate with the Service Desk Manager to improve tools, workflows, and client satisfaction
* Partner with the Project Manager to scope and deliver IT projects
* Mentor and guide technical team members
* Identify and implement improvements in service delivery
* Maintain accurate technical documentation and report on KPIs
What You’ll Bring:
* Experience in IT support or technical management (MSP experience ideal)
* Strong knowledge of IT infrastructure, networks, and cloud services (Azure essential)
* Proven leadership and project delivery skills
* Excellent communication and stakeholder management
* ITIL, PRINCE2, or Agile certifications (a plus)
Why Join?
Competitive salary
Career development opportunities
Supportive, collaborative team culture