Overview
Gwel an Mor is one of Cornwall’s premier coastal resorts situated in Portreath on the north coast. We have 140 purpose built lodges which are a mix of owners and our own fleet. The resort boasts a leisure centre, restaurant and soft play centre with a climbing wall. Plus many other activities for the family to take part in. We are open 12 months of the year.
Role Overview
We are now looking for a detail driven Accommodation Manager to take on a very busy department. In peak season with up to 50 staff to manage, we are looking for someone with experience of a large team covering daily change overs.
Key Responsibilities
* Lead all housekeeping operations across guest and owner accommodation, some public areas, ensuring the highest levels of cleanliness and presentation
* Manage departmental budgets, inventory, and procurement, with a focus on sustainability and cost efficiency
* Collaborate with cross-functional teams including Reception and Maintenance to ensure smooth operations
* Handle guest feedback proactively, resolving any issues with professionalism and speed
* Recruit, train, and develop a high-performing, motivated housekeeping team by leading by example
* Implement structured rota planning and performance management procedures
Duties & Flexibility
* Duties will vary throughout the season and the AM plus TL are expected to work flexibly and carry out duties that are reasonably required and is appropriate to training and ability covering holiday hours/shifts
* Team control – company compliance, dealing with absence, disciplinary, grievance and resources, training
* Health & Safety compliance, COSHH proficiency, carrying out company training practices
What we’re Looking For
* Proven experience as a Head Housekeeper/accommodation manager, or in a similar senior operational role within a Holiday Resort or hotel or private estate
* A meticulous eye for detail and strong problem-solving skills
* Solid experience in budget control, rota planning, and team leadership
* A calm and confident management style with excellent communication abilities
* Proficiency in Microsoft Office (particularly Word and Excel)
* A flexible, guest-focused mindset, committed to delivering outstanding service and problem solving guest complaints efficiently (key issue)
* A full UK driving licence is preferred to use resort vehicles, but not essential
What’s on Offer
* On-site live-in accommodation if required (utility bills are not included)
* 28 days holiday (increasing with length of service)
* Company pension scheme
* Regular reviews, recognition and professional development support
* A competitive salary and staff benefits scheme
Next Steps
If you’re an experienced housekeeping leader looking for your next challenge in a truly unique environment, apply now and take the next step in your leadership career.
Applications will be reviewed up to 20th January, with interviews to follow.
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