Overview
Glassbox is looking for a talented and experienced Project Manager to join our Global team. We are a leading force in shaping digital experiences. It helps organizations uncover digital issues, boost conversion rates, enhance accessibility, prevent fraud, and more. Leveraging AI-driven customer intelligence, Glassbox enables enterprises to deliver secure, proactive, and preventative digital experiences. Its solutions are trusted by highly regulated organizations, including SoFi, Cal, and many others. We are growing and have been recognized by G2 as one of 2024's Top 50 Software Companies worldwide. If you are a dynamic, successful, experienced, metrics-driven leader, Glassbox might be a great fit. Will you join us in this journey?
Key Responsibilities
* Manage and track service project delivery against customer requirements and purchased service packages.
* Monitor, record, and reconcile project hours within Salesforce, ensuring accuracy and completeness.
* Create, maintain, and distribute reports on project progress, utilization, and service performance metrics.
* Investigate and resolve data anomalies related to time tracking, project milestones, or reporting inconsistencies.
* Partner with services, support, sales, and operations teams to ensure project execution meets customer expectations.
* Communicate project status, risks, and completion updates to internal stakeholders and customers as required.
* Drive continuous improvement by identifying process gaps and recommending efficiency enhancements in service delivery, tracking, and reporting.
* Ensure compliance with internal processes, service contracts, and documentation standards.
Qualifications
* Bachelor's degree in Business, Project Management, or related field (or equivalent experience).
* 3+ years of experience in project management, professional services, or operations.
* Proficiency with Salesforce (or similar CRM/PSA tools), including reporting and data analysis.
* Strong analytical skills with a track record of identifying and resolving data discrepancies.
* Excellent organizational, communication, and stakeholder management skills.
* Ability to manage multiple projects simultaneously while meeting deadlines and quality standards.
* PMP, CSM, or similar project management certification a plus.
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