Overview
This is a great opportunity for a Housing Management worker to join our team here in Cumbria. Working to support our older customers (aged 55+) in Cumbria, you'll be the go-to person for housing and property matters, ensuring homes are safe, tenancies are well managed, and customers feel engaged and supported. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts.
Responsibilities
* Support older residents, many of whom receive care from Lakeland Carers, the on-site team.
* Assist customers with housing benefit claims and rent account management.
* Maintain full occupancy and accurate rent records.
* Conduct routine safety and compliance checks across buildings and communities.
* Handle administrative tasks including record updates, work, and payment processing.
* Collaborate with the care team to promote social engagement and purposeful living.
Qualifications
* A people-first mindset and ideally some experience in property management, compliance, or health & safety.
* A proactive, organised approach with a "can do" attitude.
* Passion for excellent customer service and genuine care for others.
* Confidence working independently and influencing diverse groups.
* Strong collaboration skills across teams and with external partners.
* A love for property and pride in creating homes customers are proud of.
Benefits
* Why join us? This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top 10 Great Places to Work!
* We can be a bit flexible around what hours your work, or we're open to agreeing a work pattern with you.
* Able to use technology for creating and updating Health and Safety records, making benefit claims and doing tenancy sign ups.
* Occasionally you will need to cover other schemes or attend team meetings, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage!
* You'll need an Enhanced DBS check, and we pay for that.
* 34 days leave (including bank holidays and a "me day" to use for whatever you fancy) increasing to 39, and time off for volunteering too!
* Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
* Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
* We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us!
* Colleagues really matter to us, that's why we're the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
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