Role : Sr. Field Services Technician
Location : Oxford/ Bognor, UK
Type: Contract (Inside IR35)
Responsibilities:
We are seeking a Senior Field Services technician to deliver reliable, on-site IT support services across client facilities. Field Services technicians will be responsible for Level
2+ support and various IT field service activities to ensure the availability and operational readiness of client end user and facility production IT devices.
· Provide on-site Level 2 IT support to end users resolving incidents, service requests, and problem tickets assigned to Field Services assignment group
· Troubleshoot and resolve issues related to system hardware, application software, and operating systems. Perform endpoint security remediations as assigned by Security
· Experience in supporting end user and IT devices, such as Windows desktops & laptops, Apple devices (i.e. MacBooks, iPads, etc.), Chromebox, Printers, Scanners, etc.
· Provide hands and feet support for facility infrastructure (network, systems admin, etc.) and on-site event support (i.e. board meetings)
· Coordinate with the central IT Service Desk to ensure adherence to SLAs and maintain high levels of customer satisfaction
· Perform equipment setup for Moves/Adds/Changes (MAC)
· Manage PC refresh and hardware asset lifecycle processes (imaging, configuration, deployment, reclamation), manage IT equipment delivery and IT asset inventory including computers, peripherals, and accessories
· Conduct weekly inventory audits and submit stock report
· Coordinate with vendors for RMAs and troubleshooting of hardware/software issues
Required Skills:
· Education: Associate’s or Bachelor’s degree in IT, Computer Science, or related field and/or equivalent work experience
· 5+ years experience in IT field services or deskside support
· CompTIA A+ certification
· Understanding of ITIL framework
· Understanding of IT technologies
· Experience managing an Infrastructure or customer-facing support (i.e. Desk-side services)
· Experience working with technology vendors
· Proficient in Microsoft Office tools, including Excel and Powerpoint
· Excellent verbal, written and presentation skills
· Ability to handle multiple tasks and assignments
· Proven ability to thrive in a fast paced, dynamic environment.
Nice to Have Skills
· ITIL v4 certification
· Related infrastructure (network, virtualization) certifications